That sounds like a typical response from a dealer.I too am now having this issue with 6000 miles on 2019 Atlas. Service department is 2 weeks out and they state they cannot order the part until they diagnosis the issue but it is on back order for other customers with no date known. They state it is safe to drive. Thoughts on this? Also, was this covered by warranty?
I have also heard the same about the parts being on b/o.
It would be covered under warranty.
I am not going to tell you that it is safe, but I noticed the noise the first week of owning the car (10 months ago now and 11,000 miles) and have left it alone.
So take what you want from that statement lol