Purchased the 2022 Atlas Cross Sport in April. 2-3 weeks after I purchased, the vehicle would randomly stall when pulling into a parking spot or even a couple times at a stop light. The RPMs would just drop and the vehicle then sputters and dies. Dealership first told me me nothing is showing up on the computer so nothing they can do. So I started keeping track of the exact time and day. Took it back to the dealership again and they said they would have to keep my vehicle to duplicate the problem before it can be diagnosed. Problem is that could be weeks of someone just driving my vehicle around trying to get it to do it again and they tell me that don't have any loaner vehicles. It's my only vehicle so not really an option. Next closest dealership out of state is also telling me that don't have any loaners. Anyone else having the stalling issues or suggestions?
Tamara
21 - 40 of 94 Posts
quick update from my end on this issue - hopefully it can help others.
my car was stalling constantly, always at low speeds (see my other post with videos). Took it to service dep yesterday and the rep seemed to know this was not a new issue by what he said when I dropped off the car. He said something about "emissions".
He calls me back same day and tells me they need to keep the car for a second day, as nothing showed up. Then today he calls me at 9am and says "come pick it up". I was puzzled.
Apparently the vapor canister (sometimes called charcoal canister) was either clogged or defective. This, according to him, lead to the stalling issue. I drove the car a total of 10 miles since I got it back so cannot say it's fixed until I drive it for a few more days, but so far, those 10 miles were fine.
After searching more about "vapor canister" I discovered that some Atlas owners had to change it multiple times. So, for me, the question is - is it the Atlas that somehow clogs this part quickly? what I discovered is that the canister should last on average 100k miles, in fact most people/cars will never even hear of this part because in many cases it lasts as long as the car itself.
But today I've read of Atlas owners changing it 3-4 times in 20k miles when driving an Atlas. Mine clogged at around 7-8k miles as that is when I started having issues (now the car has 10k miles)
My car is under warranty but if it weren't, the cost of changing this canister including the part would have been $740
Was it clogged or defective? Nobody knows. But if it was defective, why was the car OK for the first 7-8k miles? in my view it clogged, and clogged very quickly. for those that didn't read my other post, I had the same exact issue on my first Atlas, a 2018 model 3.6L. Back then, the stalling took much longer to appear, in fact until 20-25k miles the car was ok. I decided to trade in the 2018 as I thought the problem was only on my car (I was sure I had a lemon) and got myself a 2022 which turned out to have the same issue, with the difference it showed up after only 8k miles.
I think VW knows very well of this issue. Not only that, but my feeling (and this is just a feeling) is that their strategy is to just keep replacing the canister. In fact, when I digged deeper with the service rep and told him that there's a huge difference between the canister being defective Vs. clogged after only 10k miles... and so I asked - what if it clogs again in 8k miles...? - he basically said to come back and they'd replace it again. That's the strategy!
It's basically like having a car that instead of consuming tire thread after 25k miles, consumes it after 5k miles and you have to change tires every 5k miles. Basically to me that is what it sounds like. I could be wrong, but I just can't believe that in both my Atlases the canister was defective. very low probability. much higher probability of the canister clogging FAST! why it clogs fast? that I don't know, I'm not a mechanic, just a logical person.
that's my take. I just hope that people that have my same issue take it to the dealership quickly. It's something that could be dangerous. My car once stalled while crossing 3 lanes of traffic coming opposite direction, it was scary. If those cars didn't stop... so don't take it lightly, get it fixed.
Cheers
my car was stalling constantly, always at low speeds (see my other post with videos). Took it to service dep yesterday and the rep seemed to know this was not a new issue by what he said when I dropped off the car. He said something about "emissions".
He calls me back same day and tells me they need to keep the car for a second day, as nothing showed up. Then today he calls me at 9am and says "come pick it up". I was puzzled.
Apparently the vapor canister (sometimes called charcoal canister) was either clogged or defective. This, according to him, lead to the stalling issue. I drove the car a total of 10 miles since I got it back so cannot say it's fixed until I drive it for a few more days, but so far, those 10 miles were fine.
After searching more about "vapor canister" I discovered that some Atlas owners had to change it multiple times. So, for me, the question is - is it the Atlas that somehow clogs this part quickly? what I discovered is that the canister should last on average 100k miles, in fact most people/cars will never even hear of this part because in many cases it lasts as long as the car itself.
But today I've read of Atlas owners changing it 3-4 times in 20k miles when driving an Atlas. Mine clogged at around 7-8k miles as that is when I started having issues (now the car has 10k miles)
My car is under warranty but if it weren't, the cost of changing this canister including the part would have been $740
Was it clogged or defective? Nobody knows. But if it was defective, why was the car OK for the first 7-8k miles? in my view it clogged, and clogged very quickly. for those that didn't read my other post, I had the same exact issue on my first Atlas, a 2018 model 3.6L. Back then, the stalling took much longer to appear, in fact until 20-25k miles the car was ok. I decided to trade in the 2018 as I thought the problem was only on my car (I was sure I had a lemon) and got myself a 2022 which turned out to have the same issue, with the difference it showed up after only 8k miles.
I think VW knows very well of this issue. Not only that, but my feeling (and this is just a feeling) is that their strategy is to just keep replacing the canister. In fact, when I digged deeper with the service rep and told him that there's a huge difference between the canister being defective Vs. clogged after only 10k miles... and so I asked - what if it clogs again in 8k miles...? - he basically said to come back and they'd replace it again. That's the strategy!
It's basically like having a car that instead of consuming tire thread after 25k miles, consumes it after 5k miles and you have to change tires every 5k miles. Basically to me that is what it sounds like. I could be wrong, but I just can't believe that in both my Atlases the canister was defective. very low probability. much higher probability of the canister clogging FAST! why it clogs fast? that I don't know, I'm not a mechanic, just a logical person.
that's my take. I just hope that people that have my same issue take it to the dealership quickly. It's something that could be dangerous. My car once stalled while crossing 3 lanes of traffic coming opposite direction, it was scary. If those cars didn't stop... so don't take it lightly, get it fixed.
Cheers
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We just took our 2022 atlas to the dealer as it would randomly stall in the middle of intersections after leaving a stop, have to then put the car in park and restart. This has happened over a dozen times and has 11k miles and less than a year old. We have almost been hit multiple times. Heard back from the dealership that it is a known issue with no fix as of yet. They issued a “stop drive” on the car. No loaner cars available. VW corporate has a claim number on the car and admitted it’s a known issue. Said they are working on a software fix for this but expect 5+ weeks to even have something to try. And mean while no loaner, no rental help or reimbursement from VW. We we advised we could submit paperwork for a buy back to be reviewed but would take 30+ days and again no help for a loaner or rental.
Anyone able to get this diagnosed?? I have a 2021 Atlas and it does it ALL THE TIME! My engine even stalls driving down the road and I literally have to come to a complete stop, put the car in park and restart the engine. This is ABSOLUTELY a safety issue that needs to be recalled IMMEDIATELY.
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6 Posts
Is this what caused me to receive this Carbon Canister Extended Warranty letter in the mail? I'm trying to research what this letter is referring to and I came across these stalling issues. I've yet to have it stall on me but have had issues with a dip in idle when sitting at lights w engine running. A couple times it's even revved up like it was trying to go somewhere but the brakes held it back.
The carbon canister / vapor canister part number is 3QF201797D, for reference.
The carbon canister / vapor canister part number is 3QF201797D, for reference.
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4 Posts
I got letter from VW extending warranty for 15 years Charcoal canister. That means it's a nightmare for VW.
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2 Posts
The exact same issue has happened to me - 14k miles on 2022 VW Atlas SEL R-line.
Where did you submit for the buy back paperwork?
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This has been happening to my 2019 VW Atlas and it’s so frustrating/scary. I cannot pinpoint any patterns - just seems to happen randomly. I really appreciate these posts because it may help with diagnosis when I take it to the mechanic. Wishing everyone good luck with solving this problem safely.
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5 Posts
We have a 2018 Atlas SE V6 142,000 Mi. Its been a great car- Just recently started having the slow speed stalling issue. I took it to the dealership today, They had the evap canister/ solenoid on hand- But they refused to replace it because the CEL was not on- they said VWOA will not reimburse for the warranty extension if they don't have an active fault latched in the computer.
My 2023 Cross Sport is currently at the dealership for stalling/cutting off issues. First they said it was the fuel pump and fuel pump module and they replaced that. Second time they said it was the EVAP canister. Now they are saying it's the fuel tank and they are going to replace that. It's soooo very frustrating, as I had a brand new 2021 Cross Sport and had to have them repurchase it due to several safety issues, and I thought the issues were fixed so I purchased the 2023....silly me! Totally regret it and VW knows these are ongoing issues and I just pray no one gets hurt. I'm in the process now of finding out if they will repurchase this one as well.
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1 Posts
I bought mine in Jan 23’ and hope to god this doesn’t happen to me 😩😩😩😩
I hope it doesn't either. I've reported them, again, to the NTSA. Something needs to be done! I've been trying to find direct contact information for Pablo Di Si, the President and CEO of VWoA. We need answers and accountability! Even when they "fix" it, there's still issues and it's such a huge inconvenience.
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4 Posts
Just found this thread today. Why? Because until today I had not heard or experienced this issue being described here. I was traveling in a parking lot after a 100 mile + drive and while coming go a stop/idle the Atlas would shut off and a message in the dash said I needed to restart manually. This happened to me 3-4 times in the span of about 30 minutes. I’m not happy and it’s scary. At first I was thinking it was my start/stop or I ran out of gas (b/c it felt that way-just an abrupt shut off), but I actually had start/stop disengaged so it wasn’t that and therefore the vehicle should never have shut off. I have not yet figured out if it will do it even if start/stop is engaged. Going to pay attention to this as it seems dealers are having trouble reproducing this issue. This vehicle is a 2023 Atlas and only purchased it in April.
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12 Posts
Would you please share that letter?... I mean you should not show the Serial number, your personal information of course, just the text where a Dealer is finally addressing the problem and even giving you details on the Part Number. With that letter, I could finally go with my dealer service department and demand the intervention based on something black and white.... It would mean a lot for the desperate users of this vehicle like me. Thank you.
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12 Posts
Would you please share that letter? Don't disclose personal info, just the fact, so I can go with my VW dealer and demand them to fix it, it's been 6 months now with the issue, and they just don't have a clue (or at least that is what they say)- Please--- Thank you,
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I’m curious, are you still having these issues? Did VW service fix your issues? I am still in the process of making contact with VW about my engine stalling unexpectedly. I was driving when it occurred, but not quickly. Scares me to think this might happen on an open road or intersection. This was happening to me in a parking lot while traveling at a low speed.
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Update to this thread. Called VW service, they said we think it’s the evap canister. Made an appointment and ultimately they replaced it. Tech said he found fuel in canister and it was rattling. Also replaced the n80 valve (not researched this yet). Other comments were no open campaign or recalls at this time. Asked the service guy how often he’s seen this replaced this year. Got a non answer. Also asked what the chances might be that this could happened again. Again, non answer , but a phone number to VW customer service. I just want information. I am highly disappointed that this has happened. This vehicle was manufactured in 2023, I purchased in April and it early August. I am therefore concerned for repeat issues. Hopefully not, but concerned.
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I sold my car for this issue. VW could not figure it out. Safety issue for my wife and kids so I sold it. Vw gave me a nice compensation
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HAS AYONE ELSE UN-HOOKED THE BATTERY SENSE WIRE ON THE NEG BATTERY TERMINAL AND HAD LUCK WITH THAT. PROBLEM I FOUND IS THE CAR WOULD GO INTO STOP/START MODE EVEN WHEN DISABLED MANUALY, IT WOULD GO INTO STOP/START BUT WOULD NOT RESTART BECAUSE IT WAS DISABLED MANUALY.
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