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SOS error / telematics unit

3K views 4 replies 2 participants last post by  Jimsim  
#1 ·
Anyone know what the process is to get the telematics unit replaced ? My red light is on, on the overhead and is likely same issue many have experienced.

Can you buy a known good used one that was from a part out and reassign it to your Atlas ?

What is the programming process. Does the dealer have to program or is there another way to do it.

I'm guessing $1500 to have the dealer replace. IDK but its not difficult to physically replace the unit. I'm just concerned about the progamming process and whether you can assign a used telematics unit to your car.

Any info is welcome. I see lots of posts on the subject but nothing detailing options to fix.


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#4 ·
I fixed mine through uninstalling me out of the VW head unit software. Essentially defaulting the car back to factory setting for a new user. Then I deleted the car from my VW garage in the phone app. So the app and the car are both defaulted back with no users. Then I re-enrolled in both the VW app and then setup the radio to link my phone. As soon as I linked the phone the green light came back on and has been working perfectly for the last year. I have a post on steps to do this. However, my issue may not be your issue. The telematics unit could have an issue and there are other fixes noted on this subject. This was the one I could do that was easiest. For some reason, something went awry in my software setup and had to be setup all over. If you look at my other posts you will see where I posted the steps. Good luck.