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2018 Atlas Front Strut Problem

68K views 47 replies 35 participants last post by  EricaahMcK  
Had my 2021 SEL 4Motion in to the dealer last week for a noticeable clunking sound coming from the front driver side wheel well when going ~ 5-15 MPH and hitting small bumps. Service advisor met me by the vehicle to take the keys and said they have had a number of complaints with this and it is likely the sway bar. 1 hour in the shop and they confirmed it is the sway bar links. Said there was an issue with the ball/socket joint that was known and have ordered replacements. When I asked if the replacements are the from the same manufacturer/part, he claimed that VW went to a different supplier after the first issue. I didn't press on who that may be, but here are the two parts that are coming:

VW3QF-411-315-A (CONN LINK)
VWN-015-081-8 (NUT)

I'll send an update when it is fixed and see if this does the trick.
 
Had a look at the current sway bar link and took a picture of the part number label that was on it, just to have something to check against when the shop finally does replace this part. When I look up this part number (3QF-411-315-A ) on "parts.vw.com" site, and select a 2021 Atlas, there is a message that states this part doesn't fit the 2021 Atlas. I'm guessing this is a quirk of the parts website, but has anyone seen something like this before?
1589
 
@utergeek! Thanks for the confirmation. Mine is at the dealer right now getting this replaced, so should have it back in a couple hours and will see how it goes. They are also replacing the CarNet module at the same time. Dropped it off at 7:30am and left both key fobs for the CarNet replacement, and should be picking it up ~ 2:30pm.
 
@utergeek! Thanks for the confirmation. Mine is at the dealer right now getting this replaced, so should have it back in a couple hours and will see how it goes. They are also replacing the CarNet module at the same time. Dropped it off at 7:30am and left both key fobs for the CarNet replacement, and should be picking it up ~ 2:30pm.
CarNet module took a little longer than they thought, so the car spent the night at the dealer. Got it back today and no noise from the front, and CarNet seems to function without a problem. All in all happy to have this behind me and going to 2021 without any issues! Happy New Year everyone!