Lost your keys and had to order new ones? You need to go down there right now and check your odometer. A buddy of mine had the "same thing" happen to his truck and he found out that one of the service managers was letting his son take my buddy's truck home and around town. Know how my buddy found out? The police found the truck smashed into a light pole in the high school parking lot from an estimated 50mph impact...I am a new VW owner who bought a SEL Premium AWD Atlas in September 2017. My Atlas has been in brought to the dealership 7 times for severe wind noise issues on the drivers side. In March, I was told there was nothing else they could do so I contacted VW customer service and now have had a Regional Case manager involved. The wind noise has not changed since I first brought the vehicle in for this issue in October 2017. The noise on the drivers side is completely different from the passenger side. You can barely hear any wind noise on the passenger side but it sounds as if you are in a wind tunnel on the drivers side. During one of the many trips to the dealership, I was given an Atlas loaner and this noise was NOT an issue, hence there is a defect with this specific vehicle. When this first started my husband also test drove another Atlas and this was also not an issue. This is the first Volkswagen I have owed and I have been extremely disappointed in this brand and what they have to offer. Has anyone experienced this and if so what was done? What other options do I have? It is currently in the shop but I am not able to pick it up because they lost the keys to my car and had to order a new set. It has been one thing after another and I am just looking to see what I can do. I just want the vehicle to be fixed or I want my money back.
Please go down there and get those keys back pronto. Then find another dealer.