Just look for another dealer? For Euro vehicles, I'm sure there is an indy Euro repair shop somewhere near you. Just start calling around.
What do you do if your local dealer's service center is terrible?
I have a 2018 SEL R-line and the A/C is not working. My preferred repair shop does not have the equipment to work on the 1234y refrigerant so unless I can find some other place I'm stuck taking it to the local dealer's repair center. The problem is their management is awful. The first time I took it in they kept it overnight and then no one showed up to work the next day so my car was literally locked inside a building that no one could get into so I had to take a loaner. Then they finally diagnosed a leak in the evaporator and I asked them to order the part and they just never called me back. I called them on the day it was supposed to come in and never got an answer, despite calling and asking for them to contact me.
Is there a way to find other authorized VW repair centers and/or complain to VW about a dealer? Any advice on locating a decent place to get the car serviced?
Is there a way to find other authorized VW repair centers and/or complain to VW about a dealer? Any advice on locating a decent place to get the car serviced?
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Id look for the next closest dealer... that said if i knew the local one sucked and there wasnt another real alternative... id skip that brand... its what I did with Audi and Volvo.... wanted a CrossCountry or a Audi Q5 but skipped them not because they are not good.. but because closest dealer is a hour away..
Contact VWUSA and open a complaint. I have done it in the past due to an ongoing vehicle issue that the local dealership needed a little nudge from corporate. Corporate will take down your information, contact the dealerships, GM and service manager, as well as send a representative to the dealership to work out a solution.
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