[jhonline]

what year is your vehicle?

 

[jhonline]

VW Cross Sport Owner. The problem with the CarNet module going out is that it controls navigation, voice and remote functions as well as the microphone. You can plug your phone in to use it's Navigation but don't try to have a phone conversation because the other person can't hear you (microphone required). I have circumvented by using my phone on speaker in the car. VW dealer tells me the CarNet module could be on backorder for a year. So excited to own a car with 12,000 miles that is electronically dead. Just give me the manual crank for my windows and the entire car's electronics will match.

what year is your vehicle?

 

[Janene]

what year is your vehicle?

2021

 

[atrickmurray]

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

We have a 2020 atlas cs sel and it’s now happened three times. Total pain.

 

[Davidwebb2002]

Wow, I am not alone . I thought it was my car only . 2023 atlas , I started having issues about 2 months.

Same issue here on my 2021 Atlas and 2022 Passat

 

[jhonline]

hopefully they fixed it in 2024

 

[Dr. Otto]

They did not. My 2024 SEL has flaky navigation and completely loses track from time to time. Restarting the infotainment system seems to help. It looks to me like it is underpowered.

 

[Davidwebb2002]

VW attempted a software update on my 2021 SEL Premium Atlas to resolve the navigation issue. It didn’t work so they are replacing the entire infotainment/carnet control module.

 

[Ken430TX]

They did not. My 2024 SEL has flaky navigation and completely loses track from time to time. Restarting the infotainment system seems to help. It looks to me like it is underpowered.

I have the same issue on my 2023 Atlas with only 5,000 miles on it. Service appointment scheduled for Monday, Nov. 13th.

 

[Davidwebb2002]

VW attempted a software update on my 2021 SEL Premium Atlas to resolve the navigation issue. It didn’t work so they are replacing the entire infotainment/carnet control module.

Control module was replaced under warranty and now VW NAV/Car Play NAV operate without issue.

 

[Dwebstert]

I have the same issue on my 2023 Atlas with only 5,000 miles on it. Service appointment scheduled for Monday, Nov. 13th.

What did they do? Did it correct your problem?

 

[Ken430TX]

Wow, I am not alone . I thought it was my car only . 2023 atlas , I started having issues about 2 months.

I just had my 2023 Atlas R Series in for service on this. After two days they received a software update from VW. After installation the issue seems to be resolved. I have my fingers crossed!

 

[Dwebstert]

I just had my 2023 Atlas R Series in for service on this. After two days they received a software update from VW. After installation the issue seems to be resolved. I have my fingers crossed!

What software version number did you upgrade to?

 

[Ken430TX]

What software version number did you upgrade to?

It does not say the version on my invoice. It just says "verified concern, found tsb radio update, performed update to radio system per tsb. Verified no issues after update. 91-23-03 91931999: .3"

 

[siejatom]

We have a 2020 atlas cs sel and it’s now happened three times. Total pain.

Just hit the app button and use Google Maps on your cell phone. Much better than the factory crap.

 

[jmb]

VW attempted a software update on my 2021 SEL Premium Atlas to resolve the navigation issue. It didn’t work so they are replacing the entire infotainment/carnet control module.

I just took my 2021 SEL Premium in and they ordered a car-net module. but they said it was on "Galactic Backorder" and didnt know when it would be in. yea!!! otherwise i love the car. hope this thing works when it comes in

 

[gsantosdr20]

I have the same issue on my 2023 Atlas with only 5,000 miles on it. Service appointment scheduled for Monday, Nov. 13th.

Same here with my VW Atlas 2023.

 

[ghassanchehab]

I am having same problem with 2021 VW Atlas. My problem is that Google maps and Apple Maps both malfunction when connected through CarPlay. This is a serious problem with ramifications that VW is probably aware of. What if I get lost at night in a dangerous neighborhood of the city? How can VW be so chill about it!?

 

[jmb]

I am having same problem with 2021 VW Atlas. My problem is that Google maps and Apple Maps both malfunction when connected through CarPlay. This is a serious problem with ramifications that VW is probably aware of. What if I get lost at night in a dangerous neighborhood of the city? How can VW be so chill about it!?

I was out of town in a unfamilar location and this was driving me crazy. i finally disconnected my phone from CarPlay and it worked ok. suboptimal but better than being totally lost. yep i should have known where i was going but we all get used to tech and when it fails, its not pretty!!

recently, i tried CarPlay and Waze and that displayed just fine of my infotainment screen. still not what i purchased but i can get by with that until i get that part.

i also had a weird thing where the car reset the trip and mileage since refueled--which i dont know why it did it but it did. more undocumented features!!

stay safe

 

[tabdool2010]

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

I have this EXACT problem too. Have you found a solution yet?