my 21.5 ACS SE with Apple Car Play, NAV works fine. Its bluetooth connected so its the phones map APP

 

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

Agh , I Have the same veh you have and have no issues with Navigation . Mines right on .

 

Yes I have the same problem.

 

I have the same CS year and model. I have had no Navigation concerns .

 

Update. Contacted the dealer - this is a nationwide problem. They know about it, but they can't fix it. Because they don't know what to fix. The customer care service confirmed the information. Nothing good.

 

My 2020 VW Atlas navigation from Google maps, Android A13 works fine. On the bottom left margin is the compass direction indicator that you can change, have North face up. However the compass behind the steering wheel didn't change, still wrong. Since it is displaying and changes you know the compass is reading but there is a code error unless the compass sensor to the bus has two wires swapped. Vehicle selection, scroll down to see all the software and who wrote each application. Tells you to go to the dealer to use "SSL Tool box" to change the code. There has to be a code error for the compass if not in the wiring.

 

Wow . That sounds like the same thing as the airbag sensor for passenger seat . VW has no idea on that either .

 

I have a 2021 SELP R Line. The navigation is almost unusable. I never even bother anymore.

 

Try different map or route planner. Some computers just don't work well with certain browsers, via the cell phone plugged in to the USB of the Atlas.

 

Yeah, I had problems when I first bought the car. My local dealer then did something like a reset, and it worked fine for three years. Now it's back. My car's nav shows me driving in Lake Michigan!

 

Needs an update

 

Same problem here. I'm in Minnesota and the nav thinks I'm in the middle of Idaho! I'm waiting for the currently backordered CarNet module, over 2 months now. Called Customer Care and they have no ETA on the module. I chatted with my dealer parts guy recently and he says a good portion of those modules are sourced from Ukraine. Uff Da! We may never see those parts. Thanks, Putin.

 

I've had mine 2 days, days days to learn everything about this car! Finally scrolled down in vehicle to see reset and software upload. I don't know what CarNet is. I saw the three options to use Android, I something and another option. Since i have the A13 and A15 Cell if just used google map to navigate, worked fine. Compass wrong behind the steering wheel, so changed the display to show the speedometer instead which is far more useful.

 

IDK if all years or models are OTA capable for updates but my 21.5 is. I have only gotten I software update notice since owning the car which was not long after I bought it. The download went well as did the install, but it did take a while.

My NAV however is from my iPhone MAP APP the car uses.

IIRC VW offered their NAV as a different "Technology" package which I did not get. I remember the sales guy saying at the time you don't want the Car Net version. I never activated the Car Net help feature as I did not want to pay for that subscription and IIRC it went dead when 5G came out anyway.

 

Yes it takes long it says on the entertainment system, vehicle, scroll down to reset or upload and it says on the display that it takes a half an hour.

 

2022 ID4 is having the same issue. Has me driving in Tampa Bay. It's at the dealer now.. fingers crossed....

 

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

Yes I have the same problem .

 

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

I have same issue here in TN, started about 10 days ago. I trouble shot it from different phones, different cell providers all comes back to the VW Atlas itself. We just relocated to TN and I am constitutionally getting lost.

 

I just saw this article. The problem seems to be with CarPlay: This CarPlay GPS bug makes Apple Maps unusable and dangerous — 9to5Mac

 

FWIW I have yet to have any NAV problems using my iPhone MAP APP via CarPlay. Turn by turn and location are dead nuts

ACS 21 with technology

 

VW Cross Sport Owner. The problem with the CarNet module going out is that it controls navigation, voice and remote functions as well as the microphone. You can plug your phone in to use it's Navigation but don't try to have a phone conversation because the other person can't hear you (microphone required). I have circumvented by using my phone on speaker in the car. VW dealer tells me the CarNet module could be on backorder for a year. So excited to own a car with 12,000 miles that is electronically dead. Just give me the manual crank for my windows and the entire car's electronics will match.

 

what year is your vehicle?

 

what year is your vehicle?

 

what year is your vehicle?

2021

 

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

We have a 2020 atlas cs sel and it’s now happened three times. Total pain.

 

Just hit the app button and use Google Maps on your cell phone. Much better than the factory crap.

 

hopefully they fixed it in 2024

 

I also have a 2024 Atlas Cross Sport with Nav problems among several other issues. Sad story with most Atlas cars.

 

They did not. My 2024 SEL has flaky navigation and completely loses track from time to time. Restarting the infotainment system seems to help. It looks to me like it is underpowered.

 

I have the same issue on my 2023 Atlas with only 5,000 miles on it. Service appointment scheduled for Monday, Nov. 13th.

 

VW attempted a software update on my 2021 SEL Premium Atlas to resolve the navigation issue. It didn’t work so they are replacing the entire infotainment/carnet control module.

 

Control module was replaced under warranty and now VW NAV/Car Play NAV operate without issue.

 

I am having same problem with 2021 VW Atlas. My problem is that Google maps and Apple Maps both malfunction when connected through CarPlay. This is a serious problem with ramifications that VW is probably aware of. What if I get lost at night in a dangerous neighborhood of the city? How can VW be so chill about it!?

 

I was out of town in a unfamilar location and this was driving me crazy. i finally disconnected my phone from CarPlay and it worked ok. suboptimal but better than being totally lost. yep i should have known where i was going but we all get used to tech and when it fails, its not pretty!!

recently, i tried CarPlay and Waze and that displayed just fine of my infotainment screen. still not what i purchased but i can get by with that until i get that part.

i also had a weird thing where the car reset the trip and mileage since refueled--which i dont know why it did it but it did. more undocumented features!!

stay safe

 

I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. I'll call customer care. does anyone have the same problem?

I have this EXACT problem too. Have you found a solution yet?

 

I had the nav/phone issues since May 2023. In June, I took my 2020 Atlas CS SEL Premium to the dealer in Minneapolis and after a couple of days they informed me that I needed a new "Car-Net Module". It is on backorder with no ETA available, this is from VW's Customer Care department. The parts manager told me that most of these modules are sourced in Ukraine, hence don't hold your breath for one.

We returned to Tucson, AZ this fall (we are snowbirds), and needed an oil change. While at our selling dealer getting the oil changed, I let them know about our Nav/phone issues, expecting the same diagnosis. They wanted to keep the car for a day or two to see what their guys could do. 48 hours later, everything is all sorted and everything works! They rebooted/reprogrammed the offending module and discovered a marginally adequate battery that they thought compromised the module from booting up properly. Whatever, these guys here in Tucson went the extra mile and truly diagnosed the real problem and causes and fixed it. Hopefully, it continues to function. We shall see.

PS - the battery was out of warranty by a few miles (naturally), so I had to buy a new one. However they gave me a deal and I am a happy camper.

 

You are lucky.. dealership and corp ran us around for 7 months.. finally after talking with an attorney they conveniently took the car back for 2024.. thanks to GM at dealership.. no issues! This is our family’s 5 atlas and do like the new 4 cylinder with great long travel mileage!

 

Yeah I have the same problem with my Atlas. Called my local dealer and there is nothing they can do. They are well aware of the problem. Note to all... Never ever by a VW product they are the worst.

 

My dealer tech told me many issues with that entire module and claimed some parts were from Ukraine.. also nothing but issues with all software . We are not activating Carnet and will use our iphone waze system when we travel… sad they cant get it right!