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I just got my atlas. My phone is connected/synced & I’m plugged into CarPlay. The voice recognition is not hearing me? I’ll ask Siri to call someone & the call goes thru but they can’t hear me either. It’s like the speaker isn’t hearing me?! I’ve looked into the settings & everything is enabled. I’m sure it’s operator error! Help please
 

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Wonder if there is an issue with your microphone. There is a chance that it may not have been activated from factory. Are you sure that you are running the latest software in your car?
 

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I have had the odd issue, but if you speak clearly and it consistently doesn't work, take it to the dealer.
 

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I just got my atlas. My phone is connected/synced & I’m plugged into CarPlay. The voice recognition is not hearing me? I’ll ask Siri to call someone & the call goes thru but they can’t hear me either. It’s like the speaker isn’t hearing me?! I’ve looked into the settings & everything is enabled. I’m sure it’s operator error! Help please
Hey there! Did you ever find a fix? I’m having the same issue with my Atlas, but only since I brought it home after its 45 day check up.
 

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I just got my atlas. My phone is connected/synced & I’m plugged into CarPlay. The voice recognition is not hearing me? I’ll ask Siri to call someone & the call goes thru but they can’t hear me either. It’s like the speaker isn’t hearing me?! I’ve looked into the settings & everything is enabled. I’m sure it’s operator error! Help please
Having the same issue with my Atlas too. May take it in to have it looked at. If I do and they fix it, i'll post back..... :)
 

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I just got my atlas. My phone is connected/synced & I’m plugged into CarPlay. The voice recognition is not hearing me? I’ll ask Siri to call someone & the call goes thru but they can’t hear me either. It’s like the speaker isn’t hearing me?! I’ve looked into the settings & everything is enabled. I’m sure it’s operator error! Help please
Hello. So I too have a 2021 SE atlas and the voice recognition feature stopped working 1 month after purchase. No matter how loud and clearly I spoke, it did not recognize a voice. So, I took it in and apparently its the "Car-Net/Voice Recognition Module" which was a 1-2 hour wait for repair or replacement. I got the car back and it worked again but sad to say that it failed 3 days after replacement. I am scheduled to take it back again, so we will see. I will keep you all posted....

happy Thanksgiving all!
 

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Hello. So I too have a 2021 SE atlas and the voice recognition feature stopped working 1 month after purchase. No matter how loud and clearly I spoke, it did not recognize a voice. So, I took it in and apparently its the "Car-Net/Voice Recognition Module" which was a 1-2 hour wait for repair or replacement. I got the car back and it worked again but sad to say that it failed 3 days after replacement. I am scheduled to take it back again, so we will see. I will keep you all posted....

happy Thanksgiving all!
although I own a 2020 Tiguan, I am having the same issues. This is an issue across the board for VW. they replaced my Car-Net unit hoping that would fix the GPS and phone issues, but not so much. The phone no longer drops calls, but no one can hear me speak when I call. Also replaced the F5 control module which fixed the GPS issue, but now Voice Recognition does not work....back to the dealer and CustomerCare on Monday....
 

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although I own a 2020 Tiguan, I am having the same issues. This is an issue across the board for VW. they replaced my Car-Net unit hoping that would fix the GPS and phone issues, but not so much. The phone no longer drops calls, but no one can hear me speak when I call. Also replaced the F5 control module which fixed the GPS issue, but now Voice Recognition does not work....back to the dealer and CustomerCare on Monday....
I have a brand new 2021 Atlas with the same voice recognition problem. Very annoying after spending almost $40,000. Has anybody found a good solution??
 

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I have a brand new 2021 Atlas with the same voice recognition problem. Very annoying after spending almost $40,000. Has anybody found a good solution??
I was able to have most of this problem fixed by the VW in Chamblee GA.
Your local VW should call this facility to get the solution - however after one problem was fixed, another occurred where my SOS went out, then after that my Bluetooth went out. We ended up swapping it out for a Volvo because the head of that VW said that these problems have been consistent across the new Atlas.
HUGE bummer.
 

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I just got my atlas. My phone is connected/synced & I’m plugged into CarPlay. The voice recognition is not hearing me? I’ll ask Siri to call someone & the call goes thru but they can’t hear me either. It’s like the speaker isn’t hearing me?! I’ve looked into the settings & everything is enabled. I’m sure it’s operator error! Help please
is your car a 2021? They made significant improvements in the radio head.
 
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