[commodore_dude]

Hi all,
Just bought my first VW, a 2021.5 SEL 3.6 4Motion. One of the features that intrigued us was the new Travel Assist, to make road trips just a bit nicer. However, despite every article I can find online, as well as the window sticker, confirming that 2021.5 SELs should have this function, the user manual seems to indicate there should be a specific button on the left side of the steering wheel to activate it. Our steering wheel has the driver assistance settings button here instead, so I'd theorized that maybe as long as all the individual assistance functions were enabled, it might automatically engage when ACC is active. That doesn't seem to be the case, as when I have ACC on I get the separate icons for Lane Assist and ACC rather than the icon for Travel Assist in the digital dash. I've reached out to VW to inquire, but does anyone happen to know if there's some alternate way to engage Travel Assist?

 

[leeant1]

Hi all,
Just bought my first VW, a 2021.5 SEL 3.6 4Motion. One of the features that intrigued us was the new Travel Assist, to make road trips just a bit nicer. However, despite every article I can find online, as well as the window sticker, confirming that 2021.5 SELs should have this function, the user manual seems to indicate there should be a specific button on the left side of the steering wheel to activate it. Our steering wheel has the driver assistance settings button here instead, so I'd theorized that maybe as long as all the individual assistance functions were enabled, it might automatically engage when ACC is active. That doesn't seem to be the case, as when I have ACC on I get the separate icons for Lane Assist and ACC rather than the icon for Travel Assist in the digital dash. I've reached out to VW to inquire, but does anyone happen to know if there's some alternate way to engage Travel Assist?

I am having this same issue. Did you find out any information?

 

[commodore_dude]

I have not received any response yet. Not sure what the rules are for cross-posting here, but on another forum there has been some discussion that VW has failed to install this feature on early production 2021.5s, and some are showing a corresponding $250 deduction on the window sticker - I do not have that on mine.

 

[commodore_dude]

So I was able to get into the closest dealer this morning after coordinating with VW corporate. The conclusion after the dealer verified what I was saying is that, while my window sticker lists Travel Assist as an installed feature, if the dealer pulls up the window sticker based on the VIN, it shows that this is not installed and that there should have been a $250 deduction. The dealer's opinion was that it is not possible to retrofit this. I'm waiting to hear back from the corporate office as to next steps, because I definitely would not have taken delivery of the vehicle if the physical window sticker had been accurate.