[scott46travel]

Anyone else experience the following?
I remote start my 2019 SE 4Motion with Tech and on the road attempt to set the cruise and I get a cruise control failure light. If I pull over and shut the car off, then restart it it works fine.

 

[Barry T]

I have a 2019 SE w/Tech 4Motion.You can turn the cruise off and on while driving and accomplish the same.

 

[scott46travel]

Have you experienced this? Not in mine. It takes a complete shut down.

 

[estbn.h]

Have you experienced this? Not in mine. It takes a complete shut down.

just turn cruise control completely off to where you see your mileage and not cruise control speed before shutting off engine and you won't have the problem anymore

 

[scott46travel]

I understand how to turn off CC and have tried that. I'm only able to get it to work by shutting off the engine and then back on. This issue only occurs after remotely starting the car. Do you mean that every time I park I need to turn off CC first so when I remotely start the car, then turn on CC and it will work?

 

[estbn.h]

ya exactly 👍before shutting your engine off, cruise control needs to be "deactivated" by pressing the acc button, it needs to remain in that state when shutting off engine so you can remote start and have no issues turning cruise control back on with no errors in your next drive.

 

[ispeed]

ACC error when starting remotely

I have a 2020 Atlas SEL-P and my ACC gives an error after starting it remotely from the fob or app. Has anyone else had this issue? If so does anyone know what the fox for it is? I took it into the dealership and he said it worked fine. I don’t think he knew what we was looking for bc it still...

www.vwatlasforum.com

The above is fairly long thread on the issue. Yes, the workaround right now is to make sure the ACC is turned off before shutting off the car.

 

[scott46travel]

Shutting off ACC before shutting off the engine is ridiculous. That may be a "work around" but that's not correct and, unless I missed that piece, is not stated in the manual. While I love driving the car, I'm glad it's leased as it will be returned to the dealer when the lease ends.

 

[Barry T]

I don’t have the issue. Have you had your car updated or scanned recently? You might have a fault that needs to be cleared. I have had the message, “ACC is not available” and shut it off and back on while driving to engage it. However, it only happened once or twice. Make sure that all the necessary check marks are checked. If you still have the problem... dealer time!

 

[KarstGeo]

Shutting off ACC before shutting off the engine is ridiculous. That may be a "work around" but that's not correct and, unless I missed that piece, is not stated in the manual. While I love driving the car, I'm glad it's leased as it will be returned to the dealer when the lease ends.

Of course it's not correct but it is what it is and a simple work-around until VW gets it sorted. It's a common issue and I'm sure there will be a permanent fix. You can always call VW and ask when this issue will be fixed. I know I only turn on the ACC when I am goign to use it and don't leave it on all the time so maybe that's why this is a non-issue to me.

 

[scott46travel]

So I tried these suggestions

• Left CC on and shut car off. Then remote started and CC would not work. Turned CC off, then on. Still not working
• Left CC on and shut car off. Then remoted started and CC would not work. Shut car off, then restarted and CC worked.
• Turned CC off and shut car off. Then remoted started and CC worked.

Apparently the only way, on my car, to use Remote Start and use CC is to make sure CC is off before I shut car off.

Crazy. I'll try to call VW if someone could post a number that gets me to a live person...thanks.

 

[KarstGeo]

So I tried these suggestions

• Left CC on and shut car off. Then remote started and CC would not work. Turned CC off, then on. Still not working
• Left CC on and shut car off. Then remoted started and CC would not work. Shut car off, then restarted and CC worked.
• Turned CC off and shut car off. Then remoted started and CC worked.

Apparently the only way, on my car, to use Remote Start and use CC is to make sure CC is off before I shut car off.

Crazy. I'll try to call VW if someone could post a number that gets me to a live person...thanks.

This has been the general consensus here, other forums, and the Facebook groups.

 

[denofromBK]

2019 Atlas SEL 4WD - same issue here. Hopefully they come out with a recall if enough people contact VW in large numbers. The car is a beautiful comfortable amazing vehicle performs well in all terrains and climates - THIS is the ONLY downfall to the vehicle I've experienced thus far.

 

[asg1313]

Dealer has a software fix I just got my 2021 Atlas fixed for the same issue. Problem from day one