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I drive an Atlas 3.6, 2018 model (approx 9K Miles). Since the day I've driven the car, I hear a sort of grinding noise of metal plates while suddenly accelerating on lower gears . Also I hear this grinding noise, while I switch off the engine. Anyone, with the same experience???
 

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Discussed ad-nauseum here, on vwvortex, and the FB groups. Do some searching...you will find all sorts of info that will tell you nothing...not a single person has had an actual issue related to it AND no dealer that I have found through researching this issue (I have it too) has done a thing about it b/c I don't think there is anything wrong. Lots of speculation but again, zero issues but a noise that can be somewhat annoying. The tranny just needs to kick down to 2 vs. hanging in 3 which is the source of the noise and I speculate they just need a tranny re-program to sort it out. Here's a video of mine:


Noise after shut-off is related to the start/stop system and is not an issue. Search etc. will find info again, that points to no issue/they all do it/it's normal/move along.
 

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I drive an Atlas 3.6, 2018 model (approx 9K Miles). Since the day I've driven the car, I hear a sort of grinding noise of metal plates while suddenly accelerating on lower gears . Also I hear this grinding noise, while I switch off the engine. Anyone, with the same experience???
i have the same probles and not just me. maybe in this site no one has it. google it. and you will find a lot of people with the same issue. i tooked my atlas to vw dealer and as expected they denied the problem.
 

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i have the same probles and not just me. maybe in this site no one has it. google it. and you will find a lot of people with the same issue. i tooked my atlas to vw dealer and as expected they denied the problem.
Who says this is a problem? Just because a vehicle makes a noise etc. that your'e not used to doesn't mean anything is actually wrong...
 

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Visited the dealer. On inspection and test driving other new cars, they confirmed that its not an issue. Noise in 3rd gear was noticed in "all" Atlas vehicles.
 

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Hello. I joined this forum specifically because I was hoping somebody could tell me more about this noise problem, which I also have had since I bought my 2018 Atlas 3.6

My dealer admits that it is present in most/all of the Atlas cars. Doesn't know what it is.
I do consider this a problem. Gives me the creeps every time I accelerate uphill. What if the transmission wears out early? I don't want to live/drive like that. Does anybody know if this could be a valid reason for a return of the car?
 

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I have not heard one story on the forums/FB etc. of a tranny going out related to this noise..zero. It's fine. You have a 72K warranty. It's not a valid reason to return a car and expect a buy back etc. b/c it makes a noise that most of them make. It only does it once in a while, it doesn't bother me.
 

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Other owners have experienced much more serious issues, so I don't think a simple noise will warrant any kind of lemon claim. Also if your car is brand new, the sound could become less noticeable with wear in. As KarstGeo has said there is no correlation between this noise and transmission problems.
 

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Sometimes it helps to get a second opinion from tech's if you're lucky to find one that will spend the time. I suggest going that route if you can.
Let's put it this way if there is a trany issue I could guarantee you that a dealership will push the client to make a lot of noise. If you ask why, it is because the dealership will end up making a lot more money for such a great amount of work.

The ones that have complained and where some have reported that a reset did the trick for them. May be the rest should first ask for that reset first and then if that does not do it go for the next step. lemon Laws are there to protect consumers and not there to be taken advantage off.
 

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I've driven many different vehicles with start/stop systems including other VW models and none have had this audible issue. Driving through a parking garage with the radio off, I thought someone else's vehicle was making that grinding noise. It only happens when you initially start accelerating (low gears) it can be heard by anyone outside the Atlas but not really inside unless the window(s) is down or everything is off inside. The last rounds of recalls I thought for sure they would've fixed this sound with half or more of the 2018 models experiencing it. Metal on Metal is bound to wear down and of course it will happen after the warranty is expired no matter how long it is. My wife loves the Atlas but I'm not happy with the sound of inevitability.
 

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I've driven many different vehicles with start/stop systems including other VW models and none have had this audible issue. Driving through a parking garage with the radio off, I thought someone else's vehicle was making that grinding noise. It only happens when you initially start accelerating (low gears) it can be heard by anyone outside the Atlas but not really inside unless the window(s) is down or everything is off inside. The last rounds of recalls I thought for sure they would've fixed this sound with half or more of the 2018 models experiencing it. Metal on Metal is bound to wear down and of course it will happen after the warranty is expired no matter how long it is. My wife loves the Atlas but I'm not happy with the sound of inevitability.
There is some confusion here. The noise you are describing is not related to the start stop; the noise after turn you car off that is often discussed is related to it from what I have found/researched.
 

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I have the same issue. My Atlas was one of the first off the lot and I started hearing it soon after. Had it in multiple times and even had a regional quality control guy from out of state go for a ride with me to help diagnose. Never figured it out. Now I just live with fact I have a $40k+ vehicle that sounds like a 20 year old rust bucket driving through the neighborhood. I don’t care if it is a sound that is normal but doesn’t sound normal. It sounds cheap and it’s annoying and that should be something VW should be concerned with.
 

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Yes, like most, I have this expensive car that makes heads turn whenever I go up a slight incline. I have taken it to dealership and of course they could not replicate it. I suppose I'll have to make a full time job of taking care of my Atlas issues.
 

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I've got a 2019 Atlas and have a grinding issue as well (existed the day I got it, of course didn't figure it out until after I drove off the lot). The noise sounds are identical to the noise in the video posted on this thread earlier (12-30-2018, 07:45 AM). Frequently occurs when going up hills under 30mph under slight acceleration. I've actually recreated my grinding sound without the vehicle moving. I put one foot on the brake, put the car in drive, and slightly press down on the accelerator - this causes the grinding to occur, but only at the sweet spot of just a little bit more than barely pressing the accelerator. What's bizarre is that while doing that (and while the grinding sound is occurring), if I move the shifter to the right (put in manual shift mode) then the sound goes away - if I put the shifter back to the left (automatic shift mode), the sound returns. I can go back and forth with the shifter and the grinding sounds comes and goes consistently. I've tested and confirmed this occurs in Economy, Normal and Sport modes. I know there's been talk about this occurring when the car is in a specific gear, but for the grinding issue I have, I believe I have eliminated a specific gear(s) as the cause of the problem. Also believe this eliminates my initial theory that the transmission was just at the point of a downshift when the grinding sound occurred. Anyone have any thoughts on this?

I'd appreciate it if anyone who has the grinding sound can confirm if they can also recreate it following the steps I've outlined. I've got an appt setup in a few weeks at the dealership...I'd like to go there armed with a bit more info on what others are experienced.
 

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I agree it sounds cheap an annoying. If I wanted a car that makes noise while driving I wouldn't have bought a new car.
I was wondering if we can start a class action lawsuit for those that no longer want the car.
 

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Q

Appreciate the posts here. I thought it was just me. I have heard this noise since leaving the lot. Now with than 800 miles and about to take a trip I was getting very concerned - almost called the dealer. Will do so after returning and see what they say.
We should ALL start documenting this in case we need to engage VW to address this! My guess is if enough people show the issue they will want to actually fix this rather than risk more bad press (can anyone say Diesel?).
To the folks who say its not a problem I appreciate the reassurance but what are you basing this on? I'm not so a tranny noise is a good thing long term.
These forums are great for keeping informed so we should stick together in case we need to push back to VW Engineering for a fix if the VW service departments come up empty.
My 2 cents...thanks!
 

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This is hardly a class action lawsuit here....it's a noise that only is made once in a while under certain conditions and I've not read one forum/FB post about someone that had a physical tranny issue pinned to this. What will the lawsuit seek to accomplish?
 

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KarstGeo, completely agree and not a path I suggest taking.
Folks if you have this noise start reporting it to the dealer service departments and email VW. Since this seems to be a common problem, even if just annoying noise and no physical impact, numbers need to speak to VW so they will take notice.
VW has substantial investment in the Atlas class of vehicles out now and the ones coming (trucks and sport classes) and if this noise is a common problem and enough people are reporting it to VW (the key) then they will put engineering resources into a solution. Typically VW corporate will not act unless enough dealers and consumers call out the issues to them.
Here's how to contact them. Have your VIN handy.

Volkswagen complaints contacts:
Call Customer Care on 1-800-822-8987.
Call Headquarters on (248) 754-5000.
 
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