Hi! Can you update us to what happened? Did they swap the car out for you? Thanks!An update - Customer Care has offered me 10% off a new Atlas if I trade this one in. I called my salesman just to see what they would give me on trade, assuming it will be low.
A VW rep happened to be in the dealership that afternoon and my salesman texted me back saying the rep told him there should be no problem swapping it out and Customer Care would be in contact early this week.
I’m hopeful but, have the Motor Vehicle Defect Notification letter in an envelope ready to go if I don’t hear back or they stick with the 10% offer.