So you've taken it to the dealer and they can't update the software? You just have to start there and push until you get resolution. Software updates are v. common on modern infotainment systems to get rid of things like this.
Major Audio Problem, 2023 R line Premium
I have read multiple posts about this issue, the audio will just cut out. No sound. Sometimes restarting car doesn't help.
Dealers seem to suggest an update, etc. and I'm not sure if this is just fancy way of saying this is a major structural error and they have no clue what to do..
It is nothing short of unacceptable for a new car.
Can anyone assist with any advice for a fix? Has the dealer actually fixed this issue for anyone? Has corporate been helpful?
Terribly frustrating. Brand new car!
Appreciative of any assistance.
Thx, Meis
Dealers seem to suggest an update, etc. and I'm not sure if this is just fancy way of saying this is a major structural error and they have no clue what to do..
It is nothing short of unacceptable for a new car.
Can anyone assist with any advice for a fix? Has the dealer actually fixed this issue for anyone? Has corporate been helpful?
Terribly frustrating. Brand new car!
Appreciative of any assistance.
Thx, Meis
1 - 9 of 9 Posts
I’m having that issue as well as the audio system just freaking out and playing rumbling noise FULL VOLUME. Turning off the unit, powering off the car, resetting to factory defaults has no effect. This leads me to think it’s the amp or wiring harness to the amp.I have read multiple posts about this issue, the audio will just cut out. No sound. Sometimes restarting car doesn't help.
Dealers seem to suggest an update, etc. and I'm not sure if this is just fancy way of saying this is a major structural error and they have no clue what to do..
It is nothing short of unacceptable for a new car.
Can anyone assist with any advice for a fix? Has the dealer actually fixed this issue for anyone? Has corporate been helpful?
Terribly frustrating. Brand new car!
Appreciative of any assistance.
Thx, Meis
I occasionally had this happen too. I discovered that "rebooting" the radio solves the issue. Press & hold the power button until it restarts.I have read multiple posts about this issue, the audio will just cut out. No sound. Sometimes restarting car doesn't help.
Dealers seem to suggest an update, etc. and I'm not sure if this is just fancy way of saying this is a major structural error and they have no clue what to do..
It is nothing short of unacceptable for a new car.
Can anyone assist with any advice for a fix? Has the dealer actually fixed this issue for anyone? Has corporate been helpful?
Terribly frustrating. Brand new car!
Appreciative of any assistance.
Thx, Meis
As for updates—get them! There are several computers in the car and if there are updates to the OS or apps, you should receive a "recall" notice for it. Similar to updates for our home computers etc.
My 2023 infotainment has issue since new. Dealer agreed to replace it 3 months ago and its still in backorder. When I call now they just transfer me to someone's VM. Contacted Corp and was told they don't involved in parts b/o issue and asked me to work with dealer directly (also told me customer satisfaction is top priority).
Radio would restart every few min several times and shutdown. After press power for 12 sec it would start but then repeat the reboot/shutdown. Factory reset did not help.
Radio would restart every few min several times and shutdown. After press power for 12 sec it would start but then repeat the reboot/shutdown. Factory reset did not help.
Hello. I rented a 2023 VW Atlas and just had the Audio system crap out. Your suggestion of pushing and holding the Power Button brought the Apps and screen back. Had to do it twice.I occasionally had this happen too. I discovered that "rebooting" the radio solves the issue. Press & hold the power button until it restarts.
As for updates—get them! There are several computers in the car and if there are updates to the OS or apps, you should receive a "recall" notice for it. Similar to updates for our home computers etc.
Glad that you experienced this so I could trouble shoot the rental.
I will say, this is an amazingly cool behicle with top notch features. (Except the autopsy going down at 10,000 miles.
Same issue with my Atlas 2023. the audio often cut out with banging sound. Any updates?I have read multiple posts about this issue, the audio will just cut out. No sound. Sometimes restarting car doesn't help.
Dealers seem to suggest an update, etc. and I'm not sure if this is just fancy way of saying this is a major structural error and they have no clue what to do..
It is nothing short of unacceptable for a new car.
Can anyone assist with any advice for a fix? Has the dealer actually fixed this issue for anyone? Has corporate been helpful?
Terribly frustrating. Brand new car!
Appreciative of any assistance.
Thx, Meis
my 2022 Atlas SE w/tech has recently developed a Carplay cellphone issue. For some reason the cellphone audio is only playing through one of the vehicles speakers and is very difficult to hear. I tried rebooting the audio system but no difference. It appears that all the VW updates have been completed. Music plays normally from the phone through Carplay and vehicles audio system. Any advice?
I just got a 23 cross sport and my music volume is very low. I mean I can whistle louder than my music. Did they ever give you a new infotainment system if so did it help with the low volumeMy 2023 infotainment has issue since new. Dealer agreed to replace it 3 months ago and its still in backorder. When I call now they just transfer me to someone's VM. Contacted Corp and was told they don't involved in parts b/o issue and asked me to work with dealer directly (also told me customer satisfaction is top priority).
Radio would restart every few min several times and shutdown. After press power for 12 sec it would start but then repeat the reboot/shutdown. Factory reset did not help.
1 - 9 of 9 Posts
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