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Discussion Starter #1
After my dealership having my Atlas on 2 separate occasions for a total of 30 days and still not one part replaced or my issues fixed I have contacted a law office to pursue my Lemon Law rights.

The last visit to the dealer they had my car for 28 days and never replaced a single part ? For 8-9 days at a time my vehicle sat in the back of the lot never moving.

The hard shifting continues. The hissing sound from the transmission continues. The lag between gears in town has become nothing short of infuriating. This is honestly the worst vehicle I have ever owned !!!
 

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That is a total bummer! You would think Volkswagen would treat you right and take care of you. We bought our Atlas to replace a Nissan Rogue that gave us nothing but issues over the years, so I understand your frustrations! So far, our Atlas has been good, so hopefully its a defect in that particular transmission!
 

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Discussion Starter #3
Its hard to believe they want the launch of a new vehicle to get bad press, but I guess it doesn't matter to them.
 

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Wow that's absolutely terrible customer service from your local dealer. I'm sorry to hear they haven't put forth more of an effort to address your concerns. I think you've taken the right step by looking into Lemon Laws, as it doesn't look too likely that any solutions will be found. Have you considered taking it elsewhere for a second opinion? What were you driving for the 30 days you were without a vehicle?
 

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Discussion Starter #5
Wow that's absolutely terrible customer service from your local dealer. I'm sorry to hear they haven't put forth more of an effort to address your concerns. I think you've taken the right step by looking into Lemon Laws, as it doesn't look too likely that any solutions will be found. Have you considered taking it elsewhere for a second opinion? What were you driving for the 30 days you were without a vehicle?
They set me up in a brand new Atlas just like I had........after 1500 miles that one was starting to have some of the same tranny issues mine has.

Some day you will see a bulletin or a recall on these, just like my wifes 2013 Nissan Pathfinder that the dealer kept saying had no tranny issues. A recall finally came.
 

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Discussion Starter #6
Volkswagen still dragging this out....My wife came home today and said " I just want to drive that car into a tree or better yet the lake"

Still no fix for the herky jerky tranny !!!
 

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2 Sides to Every Story

Volkswagen still dragging this out....My wife came home today and said " I just want to drive that car into a tree or better yet the lake"

Still no fix for the herky jerky tranny !!!
Would love to see something from the dealer in writing in which they address just what is going on here. Then we could better judge both sides of this issue. Is it that they don't have a fix for it or what?
Can not seeing them treating a customer so bad, if indeed they are.
 

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Discussion Starter #8 (Edited)
Not really too sure why you would doubt someone's post. The dealer had the car for 28 days straight, they duplicated the issues, I duplicated it with the Tech, The GM, and the lead tech. They have no answers other than it sounds like the torque converter making the SHHHHHHH sound, yet didn't replace it. They, in writing stated 3% of the vehicles are having these issues, yet no fix, and not even one part replaced to try to fix it.

Pretty crazy isn't it for a company to roll out a new SUV in an extremely market and not stand behind it or attempt to fix the admitted problems.

When my wife drives it for 5 days and say's. "I just want to run that thing into a tree, I take my 11 Traverse back any day". "Its like the transmission doesn't know what it wants to do ever"

Why wouldn't they just purchase my vehicle back, maybe they like me on here warning people of all the issues ? ?

As for the 2 sides to every story comment..........Yes I bought a $40K car and have nothing better to do but come on here and fabricate a story ? ? Really, surely you are not that myopic in your thought process.
 

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Wow, take a chill pill, didn't say there is no problem but just wanted to se the other side of the story. Why did you let them have the vehicle for 28 days? If they said they couldn't fix the issue I would have taken my vehicle back and went to another dealer to see what they find.
 

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Discussion Starter #10
The closest dealer besides in my town is 75 miles away, so I left them have it, more importantly the regional didn’t come until day 27 and ultimately it was his call:
 

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The noise you are hearing, while it may irritate you, isn't an issue they will fix b/c it's likely inherent in the design OR can be sorted by a tranny re-program at some point to force the tranny to downshift to 2 at near-stops. Leaving at the dealer and complaining on here won't fix that issue. For the shifting, that's a different story and should be easy for any dealer to compare against a new one on the lot. I would work that angle and stop worrying about the hissing noise that only happens a fraction of the time and has no apparent negative effects - mine has done since day 1 and I have no shifting issues.
 

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My Ram's torque converter had a hiss to it. It quieted down with some full synthetic transmission fluid. I still think your problem is low transmission fluid, as I stated in one of your MANY numerous complaint posts here.
 

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It's only in a particular rpm band in third gear...unlikely to me that it's low tranny fluid. Also, the noise goes away sharply so to me, sounds mechanical.
 

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By chance is it a 2.0t? I test drove both and the 2.0 feels more jerky but it seems like it gets up and go because of the turbo. I wouldn’t call it jerky more like sensitive. The v6 felt more lazy and heavier. I ended up with the 2.0t because of the fuel economy.
 

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Discussion Starter #15
9 months into this process and VW still dragging their feet. In the mean time the car continues to shift erratically not only in lower gears but upper gears now as well.
 

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Discussion Starter #16 (Edited)
Well 11 months later and this mess is finally done........Amazing how ignorant and flat out stupid VW was in this whole process. Wisconsin State Lemon clearly states 30 days in the shop for the same issue with no resolution is a lemon. Guess they thought 36 days was less than 30 days.

Truly a poorly designed vehicle. Terrible tranny shifting. A stutter when you came up to stop signs. The manifold exhaust got 3x louder in the 17 months I owned it. 1 dead battery and the other 2 Atlas's at my work both puked batteries as well. At 12K miles the suspension started to get bouncy as well, so by 30K it would probably need struts........what an epic fail for VW.

So anyway, thanks for the $10,000 VW.......guess ya shoulda just bought the car back from me at 5400 miles when I asked you too.
 

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What do you mean “thanks for the $10,000 VW”? Did you get your purchase price plus $10k? How much did the lawyer take and did it come out of your settlement, or lawyer fees also covered?
 

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Sadly its the result of poor management. I'm not surprise though after seeing VW come out a few years ago saying they don't understand the U.S. market.
Its why the Atlas came about being a great idea on paper and in the showroom but leading to what we've discovered here.
 

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Well, I’ve had almost nothing but happy times with my atlas. Just shy of 2 years and at 42,000 miles, we’ve had the recurrent right pull and the tiny coolant leak, but otherwise I’m still in love. We were driving gently on the Hopi reservation in Arizona and got to over 30 mpg with the VR6! 30!!! We kept it around 65, but I’m even more in love with my beautiful Atlas!
 

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Well, I’ve had almost nothing but happy times with my atlas. Just shy of 2 years and at 42,000 miles, we’ve had the recurrent right pull and the tiny coolant leak, but otherwise I’m still in love. We were driving gently on the Hopi reservation in Arizona and got to over 30 mpg with the VR6! 30!!! We kept it around 65, but I’m even more in love with my beautiful Atlas!
Nice to hear about an Atlas with some time and mileage without overwhelming issues. Just coming up on 1 year, 15K miles, and no issues on ours. Hope it continues for us!

Happy Thanksgiving!
 
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