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Discussion Starter · #1 ·
We got our Atlas 12 months ago in December 2018. The check engine light came on a few weeks ago, so we took the car in. The dealer claims that we got a batch of bad gas that ruined the fuel injectors which they now recommend replacing for $2500. The bad gas claim voids the warranty so we are on the hook to pay for repair. Interestingly, we get our gas at the Shell station right across the street from the dealer where they fill their own cars. We initiated an investigation with Shell corporate. Their assessment shows that the gas was fine, and they haven't had any other complaints about the gas so they deny that the gas was bad. We escalated the issue with VW to a regional customer service agent who stands behind the dealer's claim that we used bad gas which voids the warranty. I'm very skeptical of the bad gas claim, since the dealer doesn't offer any evidence to support the claim and Shell denies it. Seems like an obvious ploy by VW to get us to pay for an expensive repair on a 1 year old vehicle. Any suggestions on what to do from here? I'm inclined to take the car to an independent shop, do the least expensive thing to get the check engine light off, sell the Atlas and never do business with VW again.
 

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Seems straightforward to provide the info supporting that the gas was fine...not even sure how bad gas can do that, generally just makes the vehicle run like crap. There have been plenty of injector-related issues documented on the Atlas on the forums/FB pages which should show that this isn't that uncommon. Good luck. Keep in mind this is a dealer issue, not a VW issue. Injectors themselves are $170/injector so about $1K for the parts. In the end this may require the use of a lawyer unfortunately.

 

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Discussion Starter · #4 ·
Update: We didn't replace the injectors, and my wife has been driving the car this week with no problems. Something similar happened in August, check engine light came on, we took it in, they said it was something with the software, gave it back to us and it ran fine for a few months until the check engine light came on again. I think this car is another problem waiting to happen, and don't appreciate the way this was handled by either the dealer or VW customer service, so I want to get rid of it while everything seems to be working. My wife loves the car and wants to keep it. We'll undoubtedly compromise and keep it. Next time the check engine light comes on, I'll try taking it to another dealer to see if I have better luck.
 

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Update: We didn't replace the injectors, and my wife has been driving the car this week with no problems. Something similar happened in August, check engine light came on, we took it in, they said it was something with the software, gave it back to us and it ran fine for a few months until the check engine light came on again. I think this car is another problem waiting to happen, and don't appreciate the way this was handled by either the dealer or VW customer service, so I want to get rid of it while everything seems to be working. My wife loves the car and wants to keep it. We'll undoubtedly compromise and keep it. Next time the check engine light comes on, I'll try taking it to another dealer to see if I have better luck.
I feel the same way with mine..... Another problem with dumping it do soon is that they don't hold any sort of respectable resell value. You will be better of dealing with the issues and using the warranty every month like we do until the warranty expires. I will be doing nothing more than brakes, tires, and oil changes until it hits 71,xxx miles, then its getting traded in. We are paying 1.5 payments per month to stay ahead of the depreciation so that when we do dump it we can break even or better. What a terrible buy!
 

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I feel the same way with mine..... Another problem with dumping it do soon is that they don't hold any sort of respectable resell value. You will be better of dealing with the issues and using the warranty every month like we do until the warranty expires. I will be doing nothing more than brakes, tires, and oil changes until it hits 71,xxx miles, then its getting traded in. We are paying 1.5 payments per month to stay ahead of the depreciation so that when we do dump it we can break even or better. What a terrible buy!
What kind of issues are monthly warranty visits for?
 

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What kind of issues are monthly warranty visits for?
coolant light comes on at least once a month. the front suspension that just got replaced was looked at 2x with no repair until my last visit. I dropped the car off and said I wasn't taking it home until it was fixed. 6 hours later I have new suspension and a full tank of coolant, only to have the coolant light come on 3 days later. I hate this car
 

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coolant light comes on at least once a month. the front suspension that just got replaced was looked at 2x with no repair until my last visit. I dropped the car off and said I wasn't taking it home until it was fixed. 6 hours later I have new suspension and a full tank of coolant, only to have the coolant light come on 3 days later. I hate this car
The coolant issue is certainly real and it's disappointing that some are being repaired and some aren't. This, to me, points to a failure on VW corporate for not having a clear TSB out on this issue that says X amount of coolant loss over Y time = replace head gasket (or whatever is the cause).
 

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The coolant issue is certainly real and it's disappointing that some are being repaired and some aren't. This, to me, points to a failure on VW corporate for not having a clear TSB out on this issue that says X amount of coolant loss over Y time = replace head gasket (or whatever is the cause).
its very disappointing as we really do want to like and enjoy this car but at this point with all of the issues we just want it gone to avoid the wasted time and headaches.
 

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Fuel cannot destroy fuel injectors. Your dealer is so full of crap I can’t even believe it!!! I think they’re doing very dirty business and are bring intentionally shady. With that said, the coolant leak is apparently a common issue with improperly torqued cylinder heads on these VR6 engines. Bring it up to the dealer. Ask them to do an overnight pressure test and see if any coolant leaks into the cylinders. Coolant does not gets used up with a repeatedly declining level. It seems many VW dealers are not operating reputably. Terrible.
 

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We got our Atlas 12 months ago in December 2018. The check engine light came on a few weeks ago, so we took the car in. The dealer claims that we got a batch of bad gas that ruined the fuel injectors which they now recommend replacing for $2500. The bad gas claim voids the warranty so we are on the hook to pay for repair. Interestingly, we get our gas at the Shell station right across the street from the dealer where they fill their own cars. We initiated an investigation with Shell corporate. Their assessment shows that the gas was fine, and they haven't had any other complaints about the gas so they deny that the gas was bad. We escalated the issue with VW to a regional customer service agent who stands behind the dealer's claim that we used bad gas which voids the warranty. I'm very skeptical of the bad gas claim, since the dealer doesn't offer any evidence to support the claim and Shell denies it. Seems like an obvious ploy by VW to get us to pay for an expensive repair on a 1 year old vehicle. Any suggestions on what to do from here? I'm inclined to take the car to an independent shop, do the least expensive thing to get the check engine light off, sell the Atlas and never do business with VW again.
OMG ---- I have a 2019 Atlas that is having the exact same issue. Check engine light came on after 14 months of use, which the dealer says are the result of two bad injectors. I am also showing a low coolant level error now - for the second time. Dealer is replacing the injectors under warranty, but hearing these issues is not leaving me with a warm fuzzy feeling for a 1-year-old car. This is our first VW and if I run into any more issues it will certainly be our last.

That is awful that both the dealer and VW are trying to use bad gas to skirt around the injector issue. Hopefully they did the right thing in the end!
 

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Discussion Starter · #13 ·
That is awful that both the dealer and VW are trying to use bad gas to skirt around the injector issue. Hopefully they did the right thing in the end!
They did nothing. We have been using premium gas and always turn off the stupid auto-engine shutoff and have managed to keep the check-engine light from coming back on, but it still doesn't run great. It's in the shop now for a leaking transmission, so we'll see how that turns out. I'd be fine with an unreliable car if the customer service were good, but poor reliability combined with poor customer service is not what I'm looking for when I buy a new car.
 

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We got our Atlas 12 months ago in December 2018. The check engine light came on a few weeks ago, so we took the car in. The dealer claims that we got a batch of bad gas that ruined the fuel injectors which they now recommend replacing for $2500. The bad gas claim voids the warranty so we are on the hook to pay for repair. Interestingly, we get our gas at the Shell station right across the street from the dealer where they fill their own cars. We initiated an investigation with Shell corporate. Their assessment shows that the gas was fine, and they haven't had any other complaints about the gas so they deny that the gas was bad. We escalated the issue with VW to a regional customer service agent who stands behind the dealer's claim that we used bad gas which voids the warranty. I'm very skeptical of the bad gas claim, since the dealer doesn't offer any evidence to support the claim and Shell denies it. Seems like an obvious ploy by VW to get us to pay for an expensive repair on a 1 year old vehicle. Any suggestions on what to do from here? I'm inclined to take the car to an independent shop, do the least expensive thing to get the check engine light off, sell the Atlas and never do business with VW again.
 

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I would get a Lawyer, this same thing happened to my sons car thank God it was covered. Should be a recall on this problem.
 

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We got our Atlas 12 months ago in December 2018. The check engine light came on a few weeks ago, so we took the car in. The dealer claims that we got a batch of bad gas that ruined the fuel injectors which they now recommend replacing for $2500. The bad gas claim voids the warranty so we are on the hook to pay for repair. Interestingly, we get our gas at the Shell station right across the street from the dealer where they fill their own cars. We initiated an investigation with Shell corporate. Their assessment shows that the gas was fine, and they haven't had any other complaints about the gas so they deny that the gas was bad. We escalated the issue with VW to a regional customer service agent who stands behind the dealer's claim that we used bad gas which voids the warranty. I'm very skeptical of the bad gas claim, since the dealer doesn't offer any evidence to support the claim and Shell denies it. Seems like an obvious ploy by VW to get us to pay for an expensive repair on a 1 year old vehicle. Any suggestions on what to do from here? I'm inclined to take the car to an independent shop, do the least expensive thing to get the check engine light off, sell the Atlas and never do business with VW again.
I had injector problem also. I think the “bad gas” reply is an excuse. Would be interesting to see how many injectors are being replaced.
 

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Discussion Starter · #17 ·
I had injector problem also. I think the “bad gas” reply is an excuse. Would be interesting to see how many injectors are being replaced.
That was over a year ago and I never replaced the injectors. The engine still doesn't run quite right, but it does run. My wife really likes the car other than that and a few other minor problems we had early on.
 

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Here is a little tutorial about check engine lights. You can buy a scanner for $50 or up to $10,000. A large dealership would have the fancier model which would not only pinpoint the cause of the check engine light, but id if it was an injector, and also tell you which injector. A cheapie model would be general and give you a list of causes.
My advice is don't back down and see an attorney. The attorney will most likely draft a letter to the dealership and if they don't respond you can take them to small claims court for the cost of the repair.
 

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We got our Atlas 12 months ago in December 2018. The check engine light came on a few weeks ago, so we took the car in. The dealer claims that we got a batch of bad gas that ruined the fuel injectors which they now recommend replacing for $2500. The bad gas claim voids the warranty so we are on the hook to pay for repair. Interestingly, we get our gas at the Shell station right across the street from the dealer where they fill their own cars. We initiated an investigation with Shell corporate. Their assessment shows that the gas was fine, and they haven't had any other complaints about the gas so they deny that the gas was bad. We escalated the issue with VW to a regional customer service agent who stands behind the dealer's claim that we used bad gas which voids the warranty. I'm very skeptical of the bad gas claim, since the dealer doesn't offer any evidence to support the claim and Shell denies it. Seems like an obvious ploy by VW to get us to pay for an expensive repair on a 1 year old vehicle. Any suggestions on what to do from here? I'm inclined to take the car to an independent shop, do the least expensive thing to get the check engine light off, sell the Atlas and never do business with VW again.
Its time to initiate a Law Suit against VW, one year old fuel injectors going bad, this is a defect. You have the evidence from Shell Oil, go to small claims and sue them. Its not bad gas, its a dealership that does not want to put in a warranty claim because they probably put in too many, whats their history look like, do they just replace parts, if so, they could be liable due to ignorant parts replacers, not mechanics...
 

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Its time to initiate a Law Suit against VW, one year old fuel injectors going bad, this is a defect. You have the evidence from Shell Oil, go to small claims and sue them. Its not bad gas, its a dealership that does not want to put in a warranty claim because they probably put in too many, whats their history look like, do they just replace parts, if so, they could be liable due to ignorant parts replacers, not mechanics...
Good luck to everyone and thanks for all the info gained on this site. I no longer have a problem since I have traded my 2019. Fuel injectors, electronics and most of all the transmission noise. Even after they replaced the transmission still the noise that cannot be normal. It is a great car but cannot deal with it being in the shop all the time. What a shame. Will be my last VW for sure. Bought a Hyundai Palisade. Even their forum doesn’t demonstrate the mass of problems shown on this forum.
 
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