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We dropped our Atlas on 1/7/20 due to the low coolant issue and we still don't have it back.

What are others doing? Anyone had luck with Lemon Laws surrounding this issue? If so, how does one proceed with that? The dealership says everything they do they have to then run tests and report back to VW, and that's why it's taking so long, but 3 weeks?

Getting pretty frustrated by this whole experience.
This what they found and did to my Atlas, and it took a total of 2 & 1/2 days. my Atlas went into dealership Wednesday 1-15-2020 to have head gasket replaced. Got my car back Friday evening
1-17-2020 and this is what was done. Removed head and replaced head gasket, replaced head bolts and upper timing seals. Replaced oil and filter and coolant. Replaced seals for fuel injectors, high pressure pump, vacuum pump, upper and lower intake seals, manifold gaskets and timing cover seals for actuators. Vehicle was test driven and pressurized system, verified no more leaks. Looking at the parts list, 13 gaskets were replaced, 6 gasket set what ever that is, 5 head bolts, 2 nuts, 1 stud, 1 seal ring, Plus oil filter, 6 quarts of oil and new coolant. Glad this is all under #Warranty. By the way I have 11,231 miles on it. Bought it in April 2019
 

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Any suggestions on how to proceed. Dealership has not been receptive to feedback and getting tired of waiting for vehicle.
I would contact the VW rep for that area, ask dealer for a contact number. Would tell dealer it’s been to long and you want VW to look into the matter. If he refuses to give a contact number, I would look on line and find the number and then I would register a formal complaint withbVW concerning the dealers actions or lack of.
 

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I would contact the VW rep for that area, ask dealer for a contact number. Would tell dealer it’s been to long and you want VW to look into the matter. If he refuses to give a contact number, I would look on line and find the number and then I would register a formal complaint withbVW concerning the dealers actions or lack of.
  1. VW Customer Care 800-822-8987.
  2. VW Headquarters (248) 754-5000
 

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So is this issue more prominent on 2018 models or all years so far? Was about ready to buy a brand new 2019 in the next week but all these coolant/head gasket complaints have got me seriously second guessing my number 1 vehicle choice
 

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So is this issue more prominent on 2018 models or all years so far? Was about ready to buy a brand new 2019 in the next week but all these coolant/head gasket complaints have got me seriously second guessing my number 1 vehicle choice
We own for now, a 2019 4motion se w/tech rline. Bought in 12/19. For what its worth I would seriously reconsider buying an atlas until they figure this stuff out. As you can see from my posts, I got a terrible one built @ 5 o'clock on a Friday but I don't truly think that is the norm... I actually recommended the atlas to friends (early in our ownership) of ours who were about to buy a used Q7 and they purchased an SEL rline. They have put on about 25k their first year and havent had any issues.

Its a nice riding car and I really enjoy driving it because its comfortable and handles great. Plus, you do get a lot for the money but there are too many large common issues that need ironed out for me to ever consider another one. My dealer told my wife they just started tearing another Atlas down to fix the head gasket when she picked up ours this week. Its a common issue and about one of the biggest repairs you can have regarding an engine issue. My dealer service manager said he actually sent a note to corporate recommending looking into a potential design flaw because the atlas has been the #1 warranty repaired model they have had since their 2018 release. I don't care if this stuff is covered under a warranty or not, these things should be considered NEVER EVENTS for a manufacturer, especially with the frequency and consistency of these work orders.. VW really needs to step up and do something here.

As soon as VW corp stops giving me the run around corporate BS about a buyback, which should without a doubt be happening based on my service history, I will know if i am getting rid of this thing. Part of me wants to keep it, the other part doesn't trust it for long term ownership.
 

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Missed a call from VW corporate rep. Left me a minute long message, but no real info, except that he talked to dealership and would call me again by end of day Monday (Which would be the 1 month point of the dealership having my vehicle). I tried calling him back yesterday and this morning and no reply. It feels like VW is experimenting on our car and going to look at talking to a lawyer at this point.
 

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Missed a call from VW corporate rep. Left me a minute long message, but no real info, except that he talked to dealership and would call me again by end of day Monday (Which would be the 1 month point of the dealership having my vehicle). I tried calling him back yesterday and this morning and no reply. It feels like VW is experimenting on our car and going to look at talking to a lawyer at this point.
I know this all too well... They play games with the communication. It is a very frustrating process and the regional rep you are referring to is nothing more than a customer service rep. Tough job im sure. The regional rep will give you no info about what decisions are made and/ or why . They will also not let you speak to the " specialist" that handles the cases and ultimately makes the decision on your vehicle. I just spoke to my rep yesterday and literally had to leave the OR room I was assisting in to make sure I didnt miss the call. Pathetic. I asked her to communicate details through email moving forward because I cant drop everything I am doing to take their call and then wait 2/3 more days playing phone tag until I get more useless babble about how great their process is, warranty is, and how they want VW owners to have a wonderful ownership experience!

In most states 30 days out of service or 3x in the dealer for the same issue/repair warrants a lemon law case IF the first instance was before 12k miles or 12 months. VW is going to drag it out and try to find a loop hole to not help you as obviously they are not in the business to buy back an auto. Reaching out to a lemon law lawyer is free and they will be able to tell you if you have a case or not. if you do in fact go that route most of them settle in arbitration which means VW will basically pay x amount to shut you up and then you lawyer will take a % of that to which you agree to upfront. If it goes to court and you win VW is forced to take the car, compensate based on a % of value based on purchase price, and by miles divided by 120k miles . Plus they will have to pay the lawyer and reimburse payments and interest. )Ex: $40k price , 30k miles, $500/mo pmt for 12 months ( $6k) = 30k miles /120k miles = 75% value x 40k = $30,000 + $6k in payments/interest made . Payout should be estimated around $36,000.
 

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Atlas 2018 bought in summer 2017. At 2500km I stopped at dealer to fill missing coolant. Tech told me it's normal. At first service I asked to check again since coolant was low and nothing found. I continued to verify and at second service still nothing found. Since I bought it it always had a little smell of coolant on the r/h side..but nothing was found. Today at 330000km light came on and level found very low.. Went to dealer and told me it's normal to add coolant between services.. That's a joke.. I don't believe it. They put the truck on the lift and finally.. the water pump had small coolant leak under pump. So make sure they verify well and don't believe the dealer first answer !
Check under that pump.
Just ran in to this issue at 12,000 miles on our 2018 Atlas SE V6. Coolant light came on Monday morning and went off later in the day when my wife drove it home from work. Checked it that night and found the coolant was right at the minimum line. Dealership set up an appointment for Saturday (today) and she continued to drive it to work since it's only a 10 minute ride and it's been below freezing here. Yesterday I brought it in to the garage to put new LED fogs in, popped the hood to check on the coolant level and found it was now well below minimum. Dealership told her today that the water pump has a slow leak, topped her off and told her to call back Monday to schedule an appointment for the warranty work. We got rid of our Routan which was an absolute reliability nightmare (thanks Dodge) for this, hopefully this is fixed with just the pump and we don't end up having to
 

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I recently brought my ‘19 Atlas in for a coolant leak. The diagnosis was that the engine head wasn’t fastened down properly when it was manufactured, and so they took 3 weeks to replace my engine head. The technician told me they had made the same repair on “10 cars this month!”
 

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I recently brought my ‘19 Atlas in for a coolant leak. The diagnosis was that the engine head wasn’t fastened down properly when it was manufactured, and so they took 3 weeks to replace my engine head. The technician told me they had made the same repair on “10 cars this month!”
What is your build date?
 

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I recently brought my ‘19 Atlas in for a coolant leak. The diagnosis was that the engine head wasn’t fastened down properly when it was manufactured, and so they took 3 weeks to replace my engine head. The technician told me they had made the same repair on “10 cars this month!”
these cars are total junk. i was literally sitting beside an atlas in the parking lot yesterday while getting lunch.The driver left it on and went in to grab his order. I finished my call and then got out.The atlas was running. Walked by and clear smell of coolant coming from the car. But hey, atleast its “normal”
 

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Well we still don’t have the Vehicle back. Dealership has had it since Jan 6th or 7th!. VW is sending a tech to local dealership to look at it now. Apparently coolant is fixed(so they say), but more timing issues now. Not sure if we will ever get our vehicle back.
 

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Add me to the list...2019 SETech R line build date 08/19. Just hit 5,000 miles & coolant is at min line. It was not low at delivery in October of 19 as I checked. No coolant on garage floor & does not smell like coolant yet but quick call to dealer & they said bring it in. Will need it a week & will give me an Atlas loaner. What a bummer to have to tear apart a new motor....what if any damage has already been done? Mine is leased & I am glad it is. Here’s a pic of reservoir today.
 

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Just dropped off at dealers & got a loaner SE 4motion with a build date of 05/19 & about 4,200 miles on it....it has low coolant too?
 

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Heard back from Dealer....going to replace the head & a bunch of other stuff. Car should be done on Saturday. Not sure if they are re-using original head or replacing with new one. Apparently when head is not torqued properly it can lead to warping. This Dealer sends the head to a local machine shop to check then either replaces it or re-installs if it’s flat. So crazy to me that this could be an assembly issue for more than a year...I’m wondering if they just got a bad batch of heads?
 

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So Dealer just called to ask permission to road test the repair...Tech wants to do 50 miles...probably doing a delivery or parts run. lol. Anyone else who had head replaced get such a request?
 
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