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2021 Atlas Cross Over SEL Premium 3.6L
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On the third visit to the dealer, it was determined by VW Headquarters my AM antenna (inlaid within the tailgate glass) was faulty. A new piece of glass is on order and to be installed in a couple of days. I sure hope this works. I miss AM talk radio and listening to the Cincinnati REDS.
Ha! The dealer had an outside glass company install the rear window. They managed to damage the underside of the two side panels surrounding the glass. They hid their break and now the panels will not remain in place. New panels are on order to return to the dealer for the fifth time. BTW, the static intensity on the AM band continues. Wonder why I get a burst of static when I use the windshield washer or a burst of static coinciding the each axle when going over a raised seam or sewer lid in the street surface? Sounds like a loose ground wire to me, but the mechanic doubts my guess. I, like everyone here, like this car for its utility and style, but the radio issue is getting me down badly.
 

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My new 2021 atlas cross sport premium has had radio issues since a week after I purchased it. No volume, can’t connect to Apple play, just sporadic stuff sometimes the screen has a mind of its own and likes to go from setting to setting. I’ve called customer service, hour and a half on hold , to make a note and I emailed VW.com at customer care. Get everything on record. I have another appointment with a different dealership tomorrow to make more record of the audio issues. I’ve been told by two or three techs at two different dealerships that VW is aware of the situation. They say they’re waiting for an update or recall. I completely get the whole feeling of being down. Especially when I spend this kind of money on a car and no one seems to care. Please document everything with bw.com phone calls and dealerships.
 

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2021 Atlas Execline Rseries
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We have had a 2021 Atlas Premiun R Line for about 2 months and we have had issues with the audio system output loading (radio won't play mostly, can't speak or hear calls, nav won't load) but everything shows up on the screen. When this happens I have been holding the power button in for 10 seconds or so and it will fix the problem but today it wouldn't work and I had no radio or couldn't talk or hear calls. Has anyone else experienced this? If so what's the fix?
I have a 2021.5 Atlas Execline R line and the audio flaked out the day after driving off the lot. Brought it back to be resolved and they told me it was a faulty battery (1 day old). It worked fine for a few more weeks and flaked out again. Brought it in and then VW claimed the softwares version was 2 generations old. It took over 24 hours to supposedly update the software. Worked fine for about a month and it is now crapping out again. Not impressed with VW’s lack of care or concern. This is my first VW and likely my last. I love the vehicle but not impressed with the dealership. Why did they sell a vehicle with outdated software and then not update when I brought it in the first time. I am happy to just now learn of the 10second power button fix.
 

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I have a 2021.5 Atlas Execline R line and the audio flaked out the day after driving off the lot. Brought it back to be resolved and they told me it was a faulty battery (1 day old). It worked fine for a few more weeks and flaked out again. Brought it in and then VW claimed the softwares version was 2 generations old. It took over 24 hours to supposedly update the software. Worked fine for about a month and it is now crapping out again. Not impressed with VW’s lack of care or concern. This is my first VW and likely my last. I love the vehicle but not impressed with the dealership. Why did they sell a vehicle with outdated software and then not update when I brought it in the first time. I am happy to just now learn of the 10second power button fix.
It doesnt work....

I have had several techs tell me that VW knows about the issue but they are not doing anything about it.
We all need to complain to VW.com
 

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2021 Atlas Cross Over SEL Premium 3.6L
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Everyone on this forum with Atlas or Cross Sport radio/Apple Play, Phone etc.etc issues should write a letter with your issues described in understandable form to:
Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326-2829

Maybe, just Maybe we might get a response. There are a lot of people here bashing the brand, buyer's remorse and so on. VW central needs to know cause the individual dealers are not speaking out. The District managers need to know and on up the line.
My letter will go out tomorrow, one page polite but firm.
 

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Excellent idea, although I did email customer service at VW.com
And their reply is they are not aware of any issues and that they would suggest I go to service to get it checked out. And if there’s any recalls I would get a letter in the mail. But I’m going to be a squeaky wheel. No pun intended
 

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2021 Atlas Cross Over SEL Premium 3.6L
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I will be sending out a letter as well. Thank you for the address information
VW wants to keep you at the dealer to avoid an onslaught of letters. Also, the mechanics like repeating visits by customers as they are paid by the job (the longer they’re working then more they make). The mechanic who has supposedly worked to find my static issue now wants to keep the car for five straight days so as to investigate. I think he sees dollar signs for him. He just had my car over night for a fix that could not have taken one hour at the most. I bought an SEL 3.6 Cross Over and driving a puny 4 cylinder Tiguan is not what I signed up for..
 

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Thank you for your feedback on your cross sport atlas. I know we all didn’t spend $50,000 on a vehicle to bring it back-and-forth to the dealership within a couple of months of purchasing a vehicle. My dealership try to give me a Tiguan that was absolutely filthy. I complained about it immediately. This is unacceptable. And I’m going to be very loud about this with Volkswagen. Everyone needs to write letters,Emails and phone calls. Although I had to wait one hour and a half on hold to get through to somebody and customer service. This is acceptable I’m about ready to trade the car in for a Mini Cooper.
 

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We have had a 2021 Atlas Premiun R Line for about 2 months and we have had issues with the audio system output loading (radio won't play mostly, can't speak or hear calls, nav won't load) but everything shows up on the screen. When this happens I have been holding the power button in for 10 seconds or so and it will fix the problem but today it wouldn't work and I had no radio or couldn't talk or hear calls. Has anyone else experienced this? If so what's the fix?
Thank you for this! I couldn’t figure out what was happened and this worked!
 

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Just started having the audio output loss this morning and will try the 10 second power button push to see if that helps, thanks!

Some people have mentioned about a software update, what version are people running? I think that this is located in settings somewhere. Curious to see what version software people are running.

As I was reading through the posts, some people mentioned about the AM static. I have had this from the beginning as well, but I find that if I go to my station, then manually tune it, the station comes in clearer. For Example the local sports AM radio station is 650. I have a preset for 650 and I press it, its staticky, but then I click the Tune soft key on screen and change it to 660 then back to 650 (using the nob on the right - someone was asking what its used for, this is all I have ever used it for) my AM station will come in clear. For me it works every time doing this.
 

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anyone had this solved? I'm having terrible issues with my brand new 2021 VW Tiguan and sound similar to above but worse: I just posted in the Tiguan forum. Every time I turn the car on and it hasn't been turned on for >8 hours, the entire system fails. Back up camera, screen, radio, navigation - Nothing will come on. Beeping still works but the entire system will not show up and all I'm left with is a black screen. After about 10-20 minutes it starts cycling through trying to start again, and the VW logo finally comes up. It can sometimes take up to 10-15 tries (another 10-15 minutes) before it is successful. I brought the car in for service and they did an update a week after I bought it, but it did not help the situation. Now it was in for service for two days, the issue happened in the dealership and they said their system still says nothing is wrong. They are ordering (on back order) and F5 module but said it could be months before it comes in and they don't even know if it will fix it. Just trying to see if anyone else is in a similar situation and what has happened.
 
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