[Atlasbuyback2020]

Surprisingly...VW bought back my atlas, paid off all outstanding loans, made me whole on my trade-in and cash down, and while I won’t buy another VW, they also provided me with a voucher for a new or CPO Audi or VW. After it was all said and done I took my refund and got a Volvo XC90 and couldn’t be happier. Best of luck to everyone on this forum, keep pushing, don’t back down, make sure VW understands it’s not just about cost of repair but also potential threat of injury to yourself those that may be In the car with you (I.e. your family) and those around you on the road that are unaware of an issue that may disable your vehicle at any moment. Though a long and brutal process they came through and made me whole. Stay safe and healthy out there.

How much of a voucher did they give you to buy VW or Audi? We like the Q7, but will never buy an Atlas again. Very poorly engineered car. Will be lemon law soon with how many days and times in the shop. Our issue is related to the Adaptive Cruise Control, Maneuvered Braking locking the vehicle up. Bottom line is they had to order a new Engine Control Module for a vehicle that has 8,200 miles. Air conditioning went out first and has been in the shop consistently since the first issue came up. We are just trying to figure out what the heck to do b/c we have been looking at new vehicles, but don’t feel like we can do anything until the buy back is done. We are now coming up on week 2 of 6 weeks according to Region Case Manager.

 

[Atlasbuyback2020]

The AC is fixed on the vehicle. The manufacturer installed the line incorrectly. Took them 10 days to repair. When we received the vehicle back from the AC issue and 2 recall items, the check engine light came on the same day we got it back. Apparently they didn’t get something tightened correctly, so we said whatever. Literally 1-2 days after we got the Atlas back from the shop with the check engine light, while my wife was driving on the interstate with Adaptive Cruise Control engaged, it suddenly turned off and all the warning lights came on. Could not re-engage the cruise control. After turning the vehicle off we were able to get it to operate again, only temporarily until the lights all came on again while trying to engage the adaptive cruise control. Took it into the shop 3 times prior to our trip to the lake. The dealership said it was fine to take to the lake and had a 4th appointment to get looked after our return. While in route on the trip the ACC worked for about 210 of the 425 miles trip, when the ACC lights all popped on and would not work for the remainder of the trip. Drove 65-70% of the trip without cruise control. This time the lights would not go away when we turned the vehicle on or off. Nonetheless it is still in the shop today waiting for the Engine Control Module to ship from Germany. No ETA on when we are supposed to get. We have met 1 lemon law requirement for being in the shop 4 times for the same issue. We are getting close to meeting the 40 day rule for days in the shop within first year of ownership, currently at day 28. Do not recommend this vehicle. Will not put my family at risk for faulty engineering.

 

[Atlasbuyback2020]

Yes. I am working with Case Manager. We just got the vehicle back today. Want out of the vehicle. How did ur buyback go?