[Joeymatz]

Wha

They bought my 2018 back with 23,000 miles on it. I got a 2019 so they went by my sales contract and took a little depreciation but gave me customer loyality dollars to make up the difference. Took about 6 - 7 weeks.

What/how did you get in your 2019? Did it cost you anything additional? I’m on the 2nd step of a buy back for a 2018 SEL with transmisión issues. All I’m getting is someone will call or email me to discuss next steps but no one has provided me anything concrete.

 

[Joeymatz]

Surprisingly...VW bought back my atlas, paid off all outstanding loans, made me whole on my trade-in and cash down, and while I won’t buy another VW, they also provided me with a voucher for a new or CPO Audi or VW. After it was all said and done I took my refund and got a Volvo XC90 and couldn’t be happier. Best of luck to everyone on this forum, keep pushing, don’t back down, make sure VW understands it’s not just about cost of repair but also potential threat of injury to yourself those that may be In the car with you (I.e. your family) and those around you on the road that are unaware of an issue that may disable your vehicle at any moment. Though a long and brutal process they came through and made me whole. Stay safe and healthy out there.