this same thing happened to me, i just came from the dealer last thursday, they told me its not under the warranty and it would cost 200 dollars to recalibrate the camera.... no bumps, no wrecks, no curbs nothing. just driving along and it started flashing saying the cruise control had been deactivated and hasn't worked since. the problem is the rear camera is messed up and it needs to be recalibrated. anyone know how to do this?
Atlas ACC issue
Got a new 2018 Atlas and the ACC (front assist sensors) keep giving a fault and shut down. Have made one trip to the dealer so far. Trying to contact them again to let the know it still isn’t fixed. The dealership it was purchased from is about 65 miles (one way) away. Has anyone had a problem with the ACC?
It works great on my Passat.
Thanks for any input.
It works great on my Passat.
Thanks for any input.
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Did you get the issue resolved when towing? Currently having the same issue with my 2018, went on the first time I towed my trailer dealer covered, happened again now dealer is saying the wiring on the RV trailer is causing the fault. Need to take the RV which is a 2021 to the RV dealer to sign off on the wiring saying it’s ok. Please let me know if you have any updates? ThanksHi all, I bought a 2018 Atlas in March 2018. I'm towing a camping trailer with it. The second time we went with the truck the accs went off. I brought the truck to VW and they recalibrate it. Or rien works Well for a couple of weeks, up To the moment we go back in camping towing the trailer, the acc went off again, that time I brought banc the truck to VW they had it in thé shop for a week and half, changed the front radar twice, but the calibration was still not holding on. They had several talks with Tech from VW canada To finaly discovery that the problem was in the programmation itself. The company that provide the acc system Odis bad To build a new programation from scratch. It took 2 month To do it and when they got it vw called me back, took à appointment and change back (again) the radar and acc system with the new programation. It's been two week now ans seems To be working Well. I just wait for the next time I Will be towing the trailer To see if it old then. It is à known problem et from VW and Odis (the comptant providing the acc system) so it is under waranty no one should be paying for recalibration or anything link To that problem.
Thank you for posting this.. When I read this it made a lot of sense. Two times this happened and both times I did use remote start on a hot day to get the car cooled down. Otherwise the ACC works perfect. Question: Did you use the car-net app or your remote? I used the remote both times. Just curious.I have been told by my dealer (and proven it out many times) that ACC won't work after remote start. My ACC works in every other situation other than Remote Start. Are others having this issue? This is pending a software update that hasn't happened in a year or so (Supposedly)
Hey All! New here but fighting this now on my 2nd Atlas after a buy back on the first. The remote start and ACC correlation is known, my issue is even without remote start the ACC and cruise and Start/Stop is disabled. The only way I know a fault has been tripped is the remote start will not work. If you look at the dash from outside and lock the vehicle with the remote, look for the check engine light to display. I pulled the code and its the notorious Evap leak P2407, the same code that caused VWGOA to buy the original Atlas. The current is a 2021 Atlas sel, had it 1 month and experienced the fault. I have contacted VWGOA again but they are being less than helpful, I have also consulted a few attorneys. Would this be grounds for a class action lawsuit given the amount of customers affected? I remained fairly calm during the first buyback but now that I'm having the same issues I don't have the patience to resolve this on my own.Thank you for posting this.. When I read this it made a lot of sense. Two times this happened and both times I did use remote start on a hot day to get the car cooled down. Otherwise the ACC works perfect. Question: Did you use the car-net app or your remote? I used the remote both times. Just curious.
I have exactly a same problem recently. I towed a trailer and during my drive mid on the road, the ACC went "Not available" with a big triangle. I thought it was due to a windy snow storm and would go away but it did not. It has been over a week now. So thinking to bring to the dealership - but fingers crossed - since I bought this vehicle in Canada and now I moved to the States (California).Hi all, I bought a 2018 Atlas in March 2018. I'm towing a camping trailer with it. The second time we went with the truck the accs went off. I brought the truck to VW and they recalibrate it. Or rien works Well for a couple of weeks, up To the moment we go back in camping towing the trailer, the acc went off again, that time I brought banc the truck to VW they had it in thé shop for a week and half, changed the front radar twice, but the calibration was still not holding on. They had several talks with Tech from VW canada To finaly discovery that the problem was in the programmation itself. The company that provide the acc system Odis bad To build a new programation from scratch. It took 2 month To do it and when they got it vw called me back, took à appointment and change back (again) the radar and acc system with the new programation. It's been two week now ans seems To be working Well. I just wait for the next time I Will be towing the trailer To see if it old then. It is à known problem et from VW and Odis (the comptant providing the acc system) so it is under waranty no one should be paying for recalibration or anything link To that problem.
Has anyone with the ACC and Front Assist Unavailable issue ever had it fixed properly? Everything I read on the internet at various forums says its an expensive fix that isn't under warranty for some reason. On top of that, it's not even a warrantied or guaranteed fix if you decide to pay for it.
My dealer just told me that they show the grille was removed or tampered with and so the fix will cost me $1200 instead of being a warranty fix. Ridiculous. The error happened while the car was being driven in rain/fog/snow and no one hit or touched the car period.
My dealer just told me that they show the grille was removed or tampered with and so the fix will cost me $1200 instead of being a warranty fix. Ridiculous. The error happened while the car was being driven in rain/fog/snow and no one hit or touched the car period.
The dealers are either lying or clueless. It's total BS what they claim about ACC. Mine told me that the system "reads the wheel positions and can sense if the vehicle is out of alignment." They then tried to get me to do an $800 alignment and recalibration. As if the vehicle can tell the wheels are misaligned by fractions of an inch. No vehicle can do that, it's why you have to take a vehicle to get an alignment and they have to measure everything externally. Meanwhile the system eventually just started working again. Liars.
Bet it needs the ADAS calibration. Alignment won't solve the issue. You need to calibrate with ADAS to sync all the ACC feature in harmony with steering clock spring death center. Might be wrong, but might be also right 
That's what the shop foreman told me. They see signs that the grille has been removed before (screw hole is enlarged and scuffed up) and so they believe that's what threw the ACC system off. My argument is that the car was driving fine for the last 2 months since I've owned it. Sure, I don't know what others have done to the car before I bought it used but again .. it was working fine and dandy until that one day the car was driving and the error came up. So even if I pay the $1400 to get it fixed it could come back whenever it feels like it on its own? That just seems very wrong and a serious design flaw.Bet it needs the ADAS calibration. Alignment won't solve the issue. You need to calibrate with ADAS to sync all the ACC feature in harmony with steering clock spring death center. Might be wrong, but might be also right
If the dealer won't warranty the fix I'm just going to keep driving it and hope it resolves itself also. Makes no sense why it would go out without anything happening physically to it other than driving down the road.The dealers are either lying or clueless. It's total BS what they claim about ACC. Mine told me that the system "reads the wheel positions and can sense if the vehicle is out of alignment." They then tried to get me to do an $800 alignment and recalibration. As if the vehicle can tell the wheels are misaligned by fractions of an inch. No vehicle can do that, it's why you have to take a vehicle to get an alignment and they have to measure everything externally. Meanwhile the system eventually just started working again. Liars.
Well just got a pleasant surprise from the VW service advisor. They're going to cover the repair after all! I'm glad I didn't go in there guns blazing and did my best to be understanding of their perspective also. Phew!If the dealer won't warranty the fix I'm just going to keep driving it and hope it resolves itself also. Makes no sense why it would go out without anything happening physically to it other than driving down the road.
Sometimes I think when you decline their bullshit estimate they pretend to do it under warranty because they are being nice. They never decide to cover something out of their own pockets.Well just got a pleasant surprise from the VW service advisor. They're going to cover the repair after all! I'm glad I didn't go in there guns blazing and did my best to be understanding of their perspective also. Phew!
You know my wife was saying that exact same thing. Plan A is to get the cash out of the customer, Plan B is going the warranty reimbursement that they'll make less off of. In the end, I don't really care. I want to have a good relationship with the dealership for the remainder of my warranty period anyway so I'm fine with a little extra drama.Sometimes I think when you decline their bullshit estimate they pretend to do it under warranty because they are being nice. They never decide to cover something out of their own pockets.
Has anyone tried to clear the code themselves? If so did it work and where can I order the grill sensor myself. I had the windshield replaced and not by the dealership. Had a crack dealership told me due to the crack that it causes this. Well new windshield new crack but not in camera view. Dealership told me the windshield is off by 2mm causing it to throw code. Wants me to replace windshield through them and have it recalibrated al for over 2 grand.
So if anyon else may come across this, I also found out the wheel sensors attribute to the whole scheme of things as. Come to find out one was dirty causing the whole thing to trip. Took them off cleaned them haven’t had an issues since.
I just put on the 1.5” lift spacers In January and the acc immediately turned off. And I went and got it recalibrated and it worked fine. I’m Navy and moving cross country next week and the acc not available happened again. I took it back to the place where they “fixed” it and they said I need to take the lift off so acc will work again. How true is that?
I’m doing the cross country drive anyway cause all my tools are packed away and gonna get to it when I get to my destination but do you all have any insight to why my acc isn’t working? I already looked on a thread talking about lifted atlases and theirs all worked fine after the lift.
I’m doing the cross country drive anyway cause all my tools are packed away and gonna get to it when I get to my destination but do you all have any insight to why my acc isn’t working? I already looked on a thread talking about lifted atlases and theirs all worked fine after the lift.
Update. Our windshield was replaced in august 2021 and the windshield was not centered (2mm drivers side and 6mm passenger side) and the adhesive failed causing the sensor to be unstable and the windshield leaked. We just got a new windshield in and the **** acc works again. So keep the windshield sensor in mind if you guys have an acc issue, it was never the lift.
Can you please elaborate? Were is the sensor you are referring to?So if anyon else may come across this, I also found out the wheel sensors attribute to the whole scheme of things as. Come to find out one was dirty causing the whole thing to trip. Took them off cleaned them haven’t had an issues since.
Thanks!
Yes we have this issue. No ACC and no XM radio if you remote start. We have been waiting on this update since December of 2020. Good luck! We ended up going thru BBB auto to facilitate a buyback. VW ghosted us on this issue and we could not get any resolution. Thank goodness BBB took care of it.I have been told by my dealer (and proven it out many times) that ACC won't work after remote start. My ACC works in every other situation other than Remote Start. Are others having this issue? This is pending a software update that hasn't happened in a year or so (Supposedly)
Should we all forget about the Atlas' ACC, or has VW recently come up with a better solution? I own a 2019 Atlas, which I bought brand new and the ACC has worked for a total of a couple of weeks. I've dealt with 2 different dealerships, the car has spent in excess of 4 weeks in their premises and the ACC still doesn't work. I think the problem is when I tow a trailer or camp trailer, I suspect this triggers the problem..
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