[akatch]

Problems with ACC continue. Follow up from Aug 2018 post

Well I wish I had read all of this prior to purchase. We were excited to take our 2019 home. It had 3 miles and on our way home we noticed a little orange icon with an ! symbol. Drove the car 5 days around town, to work, maybe 200 miles.

Roadtrip time - get on the road and cruise control won't engage. You turn it on, the little orange icon comes on. Now I know what it is! Then when we press "Set" we get a message, "ACC UNAVAILABLE" then we move from screen to screen and see "ACC De-activated" so we call dealer. They said they had never heard of any issues and we should be able to "activate" by going to settings. No option there.

Very, Very frustrated with this technology and atlas. I road trip at least once a month, its very frustrating to drive 400-600 miles at a time with no cruise control!

I guess it needs to go back to the dealer. I pray they can fix it.

Well, I wish I had better news for you Mexcano. Since I first posted about this problem back in Aug of 2018, I have not been able to fix the problem with my Altas's ACC.

My VW service department has attempted to fix the problem several times. I've had the vehicle in the for service four times since August of 2018. It's now February or 2019. My Atlas now has 3000 and the ACC has never worked. Well, at least not for very long.

The first time they "fixed it", it worked for one trip. Three miles home from the VW dealer/service, then it stopped working. They "fixed it" a second time and it worked for about one week. I now have another appointment scheduled for next week to take that Atlas back in for service. All told, my brand new Atlas with the ACC that has never worked, has been in for service four times and for over 30 days total.

I have written letters and have been in contact with VW, North America, corporate office in MI. The regional, service tech for VW, North America, East, and the service manager for my local dealer. Everyone is trying to fix this issue for me. They are simply just not able to fix it.

I'm not considering seeking retribution via the New York, New Car Lemon Law. Given the repair history attempts, I have met the requirements of the law. However, it does require one to bring legal suit against the manufacturer and apply to the court for relief under the law. I expect this will take a considerable amount of time and energy, which I'm not looking forward to.

The shame of it is, other than the ACC issue, I really like the Atlas. I love the interior and exterior design. It's more fun to drive than the Ford Explorer I had prior to this. I'm hoping next week's scheduled trip to the service department will be my last but I'm not counting on it.

 

[hfqkhal]

Well I wish I had read all of this prior to purchase. We were excited to take our 2019 home. It had 3 miles and on our way home we noticed a little orange icon with an ! symbol. Drove the car 5 days around town, to work, maybe 200 miles.

Roadtrip time - get on the road and cruise control won't engage. You turn it on, the little orange icon comes on. Now I know what it is! Then when we press "Set" we get a message, "ACC UNAVAILABLE" then we move from screen to screen and see "ACC De-activated" so we call dealer. They said they had never heard of any issues and we should be able to "activate" by going to settings. No option there.

Very, Very frustrated with this technology and atlas. I road trip at least once a month, its very frustrating to drive 400-600 miles at a time with no cruise control!

I guess it needs to go back to the dealer. I pray they can fix it.

My bet is they will look at the fault and they will clear it and you will be on your way.

 

[mexcano]

Well update, multiple visits and finally determined the camera in the front came broken.

From reading here, my assumption us that its a cheap product since alot of people have similar issues.

The kicker? Dealer ordered the parts march 4th. As of today, vw said it will be “at the earliest may 28” before parts can arrive. Seriously? 5 months with no cruise control because your camera came broken on a new atlas and you can’t replace it?

 

[atlassask]

Atlas ACC Issue

Happened to me now twice. First time dealer in Kelowna BC. fix it by re-calibrating the sensor . Now second time happened within one month. Going to dealer again. It did rain or snowed both times it happened. Can still drive without cruise control but it is disappointing that it happened now twice. Going to check transmission too. If sudden stop and engaging reverse gear to park sometimes there is loud bang that i can hear in the transmission. It happened at least three or four times already. Anyone else had this issue? It feels like it would want to go into a forward gear before going into reverse. Driving cars for more than 30 years and never experienced anything like this before.

 

[Jackmorgan]

It seems that your adaptive cruise control system has some issue. I also had problem with my ACC and had to replace radar sensor. I used this one https://xenons4u.co.uk/vw-3qf907561d-adaptive-cruise-control-radar-sensor.html to get rid of the problem. You should check it out this might be a solution to your problem.

 

[Glfhck]

We have a 2018 SEL Premium with about 17k Miles and are having issues with the ACC and the lane assist/keep Systems. My dealer is telling me it’s due to the car being out of alignment... I’m not feeling good about the service advisors explanation.p, but he says the toe and Camber is off... so the vehicle needs to be aligned and then the sensors/cameras need to realigned.... it’s over $400 for both services as they say it’s not a warranty issue. Any help or possible more explanation would be expected. I’m going to fight with the dealer a bit and get vw involved f the dealer doesn’t help. We’ve had sensor issues since day one as well as a bunch of other small issues along the way. Frsutating for a 50k+ brand new vehicle. Glad we leased it.... couple years and it’ll be all there problem.

I ran into the exact same problem, dealer says it’s $89.95 for alignment and $187 for camera calibration, he says an error message will come on when they do the alignment, but if it’s out of alignment now why no error message to begin with. I think the dealers are trying to fleece owners! The dealer won’t do alignment with out the camera work, I told him to shove it up his -ss