Problems with ACC continue. Follow up from Aug 2018 post
My VW service department has attempted to fix the problem several times. I've had the vehicle in the for service four times since August of 2018. It's now February or 2019. My Atlas now has 3000 and the ACC has never worked. Well, at least not for very long.
The first time they "fixed it", it worked for one trip. Three miles home from the VW dealer/service, then it stopped working. They "fixed it" a second time and it worked for about one week. I now have another appointment scheduled for next week to take that Atlas back in for service. All told, my brand new Atlas with the ACC that has never worked, has been in for service four times and for over 30 days total.
I have written letters and have been in contact with VW, North America, corporate office in MI. The regional, service tech for VW, North America, East, and the service manager for my local dealer. Everyone is trying to fix this issue for me. They are simply just not able to fix it.
I'm not considering seeking retribution via the New York, New Car Lemon Law. Given the repair history attempts, I have met the requirements of the law. However, it does require one to bring legal suit against the manufacturer and apply to the court for relief under the law. I expect this will take a considerable amount of time and energy, which I'm not looking forward to.
The shame of it is, other than the ACC issue, I really like the Atlas. I love the interior and exterior design. It's more fun to drive than the Ford Explorer I had prior to this. I'm hoping next week's scheduled trip to the service department will be my last but I'm not counting on it.
Well, I wish I had better news for you Mexcano. Since I first posted about this problem back in Aug of 2018, I have not been able to fix the problem with my Altas's ACC.
My VW service department has attempted to fix the problem several times. I've had the vehicle in the for service four times since August of 2018. It's now February or 2019. My Atlas now has 3000 and the ACC has never worked. Well, at least not for very long.
The first time they "fixed it", it worked for one trip. Three miles home from the VW dealer/service, then it stopped working. They "fixed it" a second time and it worked for about one week. I now have another appointment scheduled for next week to take that Atlas back in for service. All told, my brand new Atlas with the ACC that has never worked, has been in for service four times and for over 30 days total.
I have written letters and have been in contact with VW, North America, corporate office in MI. The regional, service tech for VW, North America, East, and the service manager for my local dealer. Everyone is trying to fix this issue for me. They are simply just not able to fix it.
I'm not considering seeking retribution via the New York, New Car Lemon Law. Given the repair history attempts, I have met the requirements of the law. However, it does require one to bring legal suit against the manufacturer and apply to the court for relief under the law. I expect this will take a considerable amount of time and energy, which I'm not looking forward to.
The shame of it is, other than the ACC issue, I really like the Atlas. I love the interior and exterior design. It's more fun to drive than the Ford Explorer I had prior to this. I'm hoping next week's scheduled trip to the service department will be my last but I'm not counting on it.