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I have this same issue. I hate how every VW dealership says that it's "normal". No, it's not normal for a brand new vehicle that doesn't sit to make this sound. I'm waking up my neighbors just by reversing, with a brand new vehicle. It's pretty embarrassing.
 

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I’m at VW now with my brand new VW Atlas and they are also saying it’s ‘normal’ if they replace anything it will continue to do it. I am definitely getting the eyeballs when I am rolling through the carpool line. It’s so great!
 
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