Outstanding responses and input everyone, I appreciate it! Please see my thoughts and additional info below; I've quoted each comments...
You should contact your state consumer affairs department. If there is no lemon law in your state, there probably is no standard as to what they will pay you for. I'd be interested in why they are buying it back. I've had my 2019 Atlas SE in the shop for four different issues in about two months. Good luck.
What were your issues?
My state does have a lemon law on new cars (which mine is). The dealership replaced my torque converter and it still makes a very loud sound when I accelerate. I have told VW that I will wait and see what their verdict is on buyback, and that if needed I will indeed be contacting the state's consumer affair department.
A few years ago I went through this with GM on a Viberado pickup.
Find out the lemon laws in your state, file a BBB report also.
as soon as I filled out the BBB the wheels started moving.
Everything is negotiable, GM had my truck from 10/2014 until 02/2015
the key to the whole ordeal is to be respectful and keep your comments
limited, have a paper trail including phone calls with the names of
the people you talked with dates & times.
Good points. I have been respectful (although also heavy handed when needed). For example VW Corp and the dealership said that the sound and component is under allowable tolerances of how the car is manufactured and for its intended use...however I gave firm pushback and said I disagree and they need to revisit decision. VW Corp is actively looking at the case again and said they will let me know on decision by no later than end of this month...
VW buying your Atlas back is not the same as going through your stage's Lemon Laws to force them to do this. Ideally, VW just makes you whole and handles it but in the cases where it won't and you think you have a case, look in the Lemon Law for your state. You may need an attorney. You have to follow their guidance i.e. 3x in for the same thing and not fixed or X number of days out of service in the first Y months etc. Keep in mind, a rattle or noise isn't going to win you this - it needs to be something substantial and meaningful.
I disagree, of the course the "rattle noise" can win me this...know why? Because it isn't just a "rattle noise"; its a noise coming from my Torque Converter. The noise is coming from metal on metal; it is not normal and will directly affect my transmission.
They bought my 2018 back with 23,000 miles on it. I got a 2019 so they went by my sales contract and took a little depreciation but gave me customer loyality dollars to make up the difference. Took about 6 - 7 weeks.
What was the issue with your Atlas that caused them to buy it back?